Oner Active

• Manage and grow the US community across social media channels, ensuring engagement aligns with the global community strategy. • Deliver exceptional community engagement through authentic, personalised conversations that strengthen customer loyalty and brand advocacy. • Act as the first point of contact for public community enquiries, providing accurate product guidance and escalating complex customer issues to the Customer Experience team where appropriate. • Support the US retail experience by responding to store-related enquiries, launches, events and community activity during store opening hours. • Monitor community conversations, emerging trends and customer sentiment, proactively identifying opportunities and escalating potential risks where needed. • Share regular insight and reporting on customer feedback, product sentiment and community trends with the Community Management Lead to help shape future community and brand initiatives. • Work closely with Retail, Customer Experience, Partnerships and Marketing teams to ensure a consistent customer experience across digital and physical touchpoints. • Attend regular product training sessions to become a trusted source of product knowledge, confidently educating customers on fit, fabrics and product collections. • Support local community activations, retail events and campaigns that help grow the Oner Active brand within key US markets. • Help maintain a positive and engaging community environment by encouraging meaningful conversations and recognising opportunities to celebrate our customers.