ON24

• Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value • Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI’s • Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success • Act as client point-of-contact to ensure successful execute of all client engagements. Consistently meet project timelines and ensure client expectations are exceeded • Partner with the ON24 Onboarding & Launch teams to ensure new customers hit key milestones. Assist with contract renewals, including identifying risk, deploying save plays, consulting on commercial conversations to help scope most viable solution set for upcoming renewal. This role could also include writing and processing renewal contracts • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to improve operational processes and act as voice of the customer with those teams to drive better customer results • Document all communication with users and accounts accurately and in a timely manner via system tools • Ensure customer’s have ongoing guidance and access to the supporting tools ON24 hosts to support enablement including; client training portal, knowledge center, platform support ticketing system (chat, email and phone)

• Leverage relationships in an assigned set of existing Enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales • Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references • Consult with prospects to determine the best solutions for their specific needs • Recommend solutions, prepare and present proposals and get contracts executed • Conduct presentations and product demonstrations • Achieve all individual activity and revenue targets set by the company • Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com • Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place • Keep current with all ON24 product information, pricing and contract terms • Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

• Proactively identify, engage, and close new business opportunities by qualifying and securing meetings with key decision-makers across marketing, demand generation, corporate communications, training, IT, procurement, and sales. • Deliver compelling sales presentations and product demonstrations that clearly articulate ON24’s value proposition and align with customer objectives. • Act as a strategic consultant to prospects, diagnosing business needs, recommending tailored solutions, preparing detailed proposals, and driving contract execution. • Consistently achieve and exceed individual activity and revenue targets set by the company. • Maintain accurate sales pipeline data in Salesforce.com, including prospecting activity, opportunity status, revenue forecasts, and next steps. • Stay ahead of industry trends and best practices by participating in sales seminars, meetings, and ongoing professional development activities. • Develop deep product expertise, ensuring a strong command of ON24’s solutions, pricing models, and contract structures. • Engage in in-person customer interactions, including travel as required to cultivate relationships and accelerate deal cycles.