Norbeck Technologies

• End-to-end project delivery oversight: order → kickoff → milestones → go-live • Hypercare program management — scheduling, tracking, and closing hypercare windows • Service desk operations: SLA adherence, ticket queue health, and team performance • Process documentation, improvement, and enforcement across both functions • PSA platform hygiene — projects, tickets, and records stay accurate and up to date • Direct management of the Project Coordinator and L1/L2 Service Desk staff

• Assist in the deployment of web applications, ensuring the seamless integration of frontend UI and Supabase backends. • Manage and optimize proxy server implementations to maintain high uptime for national search functions. • Maintain clear, concise records of technical architecture and deployment steps to support audit-ready project management (PMP). • Securely manage third-party REST API integrations using environment secrets and middleware.