DocQ

• Take ownership to timely resolution of customer inquiries • Investigate and troubleshoot customer inquiries • Assist customers to solutions in a timely manner • Testing product/software change requests • Develop and maintain product documentation • Develop training materials, how to guides, solution articles, etc. to support product end users • Operate as a subject matter expert on our software products • Provide feedback and feature suggestions to improve overall usability of our software products • Continuous monitoring of systems utilized • Provide excellent customer support • Communicate in a clear and professional manner both internally and externally • Utilize technical documentation to investigate and resolve problems • Actively look for ways to improve and help customers.