Naver U.Hub

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Marketing Assistant Intern, you will gain hands-on experience in account-based marketing, influencer marketing, user engagement, and daily creative and operational tasks. - Influencer Marketing Assistance - Research and identify influencers suitable for BAND - Conduct outreach, share creative briefs, and oversee influencer onboarding - Manage communications, ensure follow-through, and provide content guidelines - Handle administrative tasks, including registration and payout processing - Track campaign performance and manage community engagement - Teamwide Support - Provide teamwide support across administrative and operational needs, including customer support, logistics coordination, and general team assistance. - Content Creation - Assist in developing content for social media, marketing channels, and promotional materials across the team. - Conduct and edit user interviews. - Support video editing and multimedia production. Qualifications - Current student or recent graduate - Strong written and verbal communication skills - Detail-oriented, diligent, with strong organizational skills and ability to manage multiple tasks independently - Willingness to learn, adapt, and grow - Familiarity with major social media platforms (Instagram, TikTok, YouTube, Facebook) - Interest in community platforms, digital communication, or mobile apps - Experience with design tools (e.g., Canva, Photoshop) or video editing Requirements - Job type: Full-time internship - Contract period: 3 months (with potential for internship extension) - Location: Remote (must be based in California) - This position is remote; however, candidates must be currently located in California due to employment requirements - Pay: $30/hr - To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 international students) - Sponsorship for employment visa status is unavailable Company Description NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company based in Los Angeles with offices in Seattle and Redwood City. Our teams across Naver Search US, BAND, ThingsBook, and Naver Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.

About The Job   About NAVER U.Hub NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company, based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.   Overview This hybrid internship offers hands-on experience across customer support, product education, content creation, and team operations. Your primary role will be to help users succeed with BAND, deliver tailored demos to prospective customers, and develop resources that enhance onboarding—while also supporting the team with logistics and administrative coordination. You’ll collaborate closely with partnership and marketing teams to continuously improve the user experience and ensure internal operations run efficiently and smoothly. Why Join BAND? - Make a meaningful impact by helping communities stay connected - Collaborate with a mission-driven, fast-moving team - Opportunity to shape user education and support at scale - Flexible, collaborative work environment Key Responsibilities Customer Success & Relationships - Assist in responding to user inquiries via email, chat, and support channels with clarity and empathy - Help troubleshoot issues and guide users to effective solutions - Help identify recurring pain points and share actionable insights with internal teams - Support user interviews to better understand needs, use cases, and challenges - Assist in building relationships with users and developing connections with collaborators - Contribute to the creation of help articles, guides, and FAQs - Learn the ins and outs of the product to effectively help users Product Demos & Lead Support - Assist with product demos for prospective customers - Help understand prospect needs and support tailoring tailor demos to relevant use cases - Support onboarding for new groups to help ensure a smooth and successful start - Assist partnerships and marketing teams in nurturing leads Content Creation Support - Help gather real-world use cases through user interviews and success stories - Assist in creating clear, engaging support and marketing content (guides, tutorials, social posts, videos) - Collaborate with designers and videographers to produce graphics and video assets - Assist in scripting and producing demo videos and onboarding content Team Support & Operations - Assist with logistics for events, campaigns, and team initiatives - Assist with coordinating merchandise orders, shipping, and inventory tracking - Provide cross-functional administrative and operational support for efficient operations Skills & Qualifications - Strong customer-first mindset with a passion for helping people succeed - Strong problem-solving ability and attention to detail - Excellent written and verbal communication skills - Basic content creation skills (graphics and short-form videos using tools like Canva) Preferred Qualifications - Experience or interest in creating help center content, tutorials, or educational materials - Experience or interest in delivering product demos, training, or presentations - Experience or interest in service-based customer success, support, or onboarding What Success Looks Like - Users feel supported, confident, and satisfied with BAND - Prospective customers clearly understand BAND’s value through effective demos - Support content reduces repetitive inquiries and improves onboarding - Team operational bottlenecks are reduced through proactive support Other - Job type: Full-time internship - Contract period: 3 months (with potential for internship extension) - Location: Remote (must be based in California) This position is remote; however, candidates must be currently located in California due to employment requirements. - Pay: $30/hr - Please note: To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 students). Sponsorship for employment visa status is unavailable. Equal Employment Opportunity NAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.