Mycronic USA

Role Description The Service Engineer I provides remote and on-site technical support to our customers across the US, Canada, and Mexico, utilizing a blend of technical expertise, problem-solving skills, and excellent customer service. This role focuses on repairs, process issues, and equipment optimization, serving as a trusted technical advisor. Responsibilities include conducting remote troubleshooting and diagnosis, as well as providing in-person support as needed at customer sites, including during the equipment installation process. Key Responsibilities - Repairs machines and conducts installations at customers' facilities - Installs hardware and software upgrades - Provides phone and email support to customers as needed - Troubleshoots machine issues and provides feedback to the factory regarding equipment performance - Conducts training courses at customer facilities - Assists Service Engineer II as assigned - Assists Applications and Testing Group as assigned - Supports Sales personnel by answering questions, forwarding information, and visiting customers when required - Supports Marketing personnel by collecting and reporting customer issues and demands - Promotes products and services in an appropriate manner, according to training received - Travels within the US, Canada, and Mexico as needed - Performs other duties as assigned Qualifications - Associate's or Bachelor's Degree in Mechanical/Electrical/Software Engineering - 3 to 5 years of experience in design/repair/maintenance service of semiconductor industrial back end equipment required - Experience in semiconductor back-end process/equipment required - Adept analytical thinking and troubleshooting skills - Experience in root cause analysis preferred - Strong oral and written communication skills - Ability to travel within the US, Canada, and Mexico on a frequent basis is required Location This is a remote position that requires frequent travel. Candidates must be based in the west coast of the US. Working Conditions/Physical & Mental Demands The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like - Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces - Bending body downward and forward by bending spine at the waist - Remaining upright on the feet, particularly for sustained periods of time - Using upper extremities to press against something with steady force - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently - Close visual acuity to perform activities such as preparing and analyzing data and figures - Subject to inside environmental conditions and hazards such as proximity to moving mechanical parts Travel Requirements Frequently within the US. A Culture of Collaboration & Personal Growth At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Equal Opportunity Employer Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.