MyCargoGate AG

Role Description We are looking for an Airfreight Agent (m/w/d) – 100% to join our Global team. This is a remote position based in Mexico or Argentina. In this position, you will be responsible for managing airfreight operations and handling customs-related tasks. - Coordinate and oversee airfreight shipments across all company branches, managing domestic and international transport flows. Prepare and administer all required shipping documentation, including airway bills and customs papers. - Liaise with all parties involved (shippers, consignees, carriers, airlines) to ensure smooth transport. - Prepare necessary customs documentation and collaborate with customs authorities, ensuring compliance with all legal and international trade regulations. - Update customers on shipment status, handle inquiries, and resolve complaints professionally. - Monitor airfreight shipments to ensure on-time delivery, track delays, and resolve issues in the transport process. - Work closely with airport handling services, warehouses, and carriers to ensure timely pick-up and delivery of shipments. - Maintain customer database, document all transactions, and produce regular reports on shipment status and performance. - Provide occasional evening and weekend on-call support (approximately 1 week/month) according to company policy and local labor regulations, with on-call compensation. Qualifications - Completed training or education in logistics, freight forwarding, or a comparable field. - Minimum 1 year experience in airfreight or international logistics is a plus. - Solid knowledge of airfreight and customs regulations. - Excellent communication skills in Spanish and English. - Independent, structured, and detail-oriented work approach. - Strong team player, able to work under pressure. - Proficient in MS Office and common logistics software. - Willingness to participate in weekend on-call (occasionally - approx. 1 week/month). Benefits - An opportunity to contribute to a fast-growing and innovative logistics company, where your work has a direct and visible impact. - Flexible work arrangements, including remote work options. - A role with ownership and responsibility within your scope, offering learning opportunities and professional development as the company grows. - A collaborative and forward-thinking work environment that values initiative, encourages new ideas, and supports continuous learning.