Multitude Insights

• Design & Build: Architect and maintain the company’s core data infrastructure, including pipelines, warehousing, ingestion, transformation, and orchestration systems. • Own the Data Platform: Take end-to-end responsibility for the scalability, reliability, and security of the data platform ensuring high-quality data is accessible across the organization. • Set the Standard: Establish and own data engineering best practices, including data modeling, pipeline design, and observability patterns that the broader team can build on. • Champion Data Quality: Drive data quality and observability initiatives across the platform, ensuring stakeholders can trust the data they rely on. • Collaborate Cross-Functionally: Partner closely with engineering, product, and analytics teams to understand data needs and translate them into concrete technical solutions. • Lead & Mentor: Mentor engineers on data engineering principles and patterns, and contribute actively to hiring and team development.

• Take end-to-end ownership of our backend systems, leading the design and development of scalable, production-grade services and APIs. • Define and enforce engineering best practices, coding standards, and architectural patterns across the organization. • Conduct code reviews, provide technical guidance, and grow a culture of craft and continuous improvement across engineering teams at all levels. • Drive the evolution of our infrastructure for reliability, performance, and scalability including observability, fault tolerance, and security. • Partner closely with product, design, and executive leadership to translate business objectives into concrete technical strategy.

• Lead End-to-End Implementations • Own the onboarding and implementation process from kickoff through go-live and stabilization. • Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams. • Coordinate and drive implementation workstreams while also handling portions of the work directly. • Configure customer environments using internal tools and workflows developed by Engineering. • Ensure implementations stay on track, within scope, and deliver a strong customer experience. • Drive Customer Adoption & Change Management • Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits. • Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice. • Guide customers through change management and adoption challenges. • Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently • Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation. • Build the Implementation Function • Create scalable implementation playbooks, templates, processes, and best practices. • Capture lessons learned and continuously improve how Multitude deploys customers. • Help define the systems and operational infrastructure needed to scale implementations over time. • Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction. • Collaborate Cross-Functionally • Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches. • Translate customer needs and implementation feedback into actionable internal requests. • Identify implementation risks early and help drive resolution across teams. • Provide frontline customer insight that informs product and operational improvements.

• Own a core product area and ship meaningful features within your first 2–3 months • Help define and evolve frontend architecture, state management patterns, and standards • Translate evolving user needs into intuitive, high-quality UI • Act as a strong, independent frontend voice on a small team • Build and maintain modern, scalable frontend applications using React and TypeScript • Design fast, responsive, and accessible interfaces for real-time, notification-heavy workflows • Implement testing across unit, integration, and end-to-end layers • Operate with minimal oversight and contribute as a reliable, independent engineer

• Architect & Build: Lead the development of scalable backend services using Python, FastAPI, PostgreSQL, and OpenSearch. • Own Performance: Optimize database queries, caching, and infrastructure to ensure lightning fast responses at scale • Lead & Mentor: Conduct code reviews, provide technical guidance, and help grow the backend engineering culture. • Deploy & Operate: Build and maintain robust CI/CD pipelines; own the uptime and reliability of our backend services. • Collaborate Cross-Functionally: Work with product, design, and front-end teams to deliver features that meet user needs and agency constraints. • Security & Compliance: Help maintain data integrity and secure access controls in alignment with CJIS and other compliance requirements.

• Build the Customer Success Function • Help operationalize the full customer journey - from onboarding to adoption, expansion, and renewal. • Create scalable playbooks, engagement cadences, reporting, and tooling across HubSpot, Notion, Slack, and Linear. • Define how we measure and communicate value realization across agencies. • Ensure agencies achieve measurable outcomes from BLTN. • Proactively surface insights, feature adoption opportunities, and workflow improvements. • Use data to identify risk, strengthen engagement, and support expansion. • Develop and deliver Quarterly Business Reviews to command staff and agency leadership, focused on proving business value and strategic alignment. • Manage the renewal process and forecast for all assigned accounts, ensuring high retention rates and predictable revenue streams. • Serve as the internal SME on customer workflows and priorities. • Partner closely with Product and Engineering - comfortably collaborating in tools like Linear - to influence roadmap decisions. • Provide informed, trust-based recommendations grounded in frontline experience. • Act as a trusted advisor to investigators, crime analysts, command staff, and agency leadership. • Navigate complex, multi-stakeholder public sector relationships with credibility and clarity. • Ensure BLTN becomes core intelligence infrastructure within partner agencies. • Cultivate strong reference accounts and secure customer participation in case studies, testimonials, and marketing events to support revenue generation.