Momos

• Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries. • Create new processes, and update existing ones to be scalable • Communicate and promote alignment between cross-functional teams • Be involved in processes & tasks such as: • First-touch responses and proactive customer communication. • Resolution tracking and effective problem-solving. • Management of tickets across internal and external channels. • Regular communication with the team to identify weak points or process gaps. • Work closely with the Head of Customer Operations and senior leadership. • Raise the team’s operational excellence for Customer Support to new highs • Work with teammates to implement scalable processes.

• Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries. • Create new processes, and update existing ones to be scalable • Communicate and promote alignment between cross-functional teams • Be involved in processes & tasks such as: • First-touch responses and proactive customer communication. • Resolution tracking and effective problem-solving. • Management of tickets across internal and external channels. • Regular communication with the team to identify weak points or process gaps. • Work closely with the Head of Customer Operations and senior leadership. • Raise the team’s operational excellence for Customer Support to new highs • Work with teammates to implement scalable processes.