MKS PAMP GROUP

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.) • Take responsibility for customers' problems and track the requests accurately and efficiently • Manage orders from receipt to delivery • Maintain accurate records and document customer service actions and discussions • Maintain an orderly workflow according to priorities • Be the point of contact for the onboarding of new customers • Bring in ideas to improve the customer service experience

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.) • Take responsibility for customers' problems and track the requests accurately and efficiently • Manage orders from receipt to delivery • Maintain accurate records and document customer service actions and discussions • Maintain an orderly workflow according to priorities • Be the point of contact for the onboarding of new customers • Occasional translations or assistance to other services • Bring in ideas to improve the customer service experience