MindFi

Responsibilities: - Serve as the first line of support for MindFi members through email, phone, and live chat, providing timely and empathetic assistance. - Handle a wide range of customer queries, complaints, account issues, and service-related concerns, ensuring clear communication and effective resolution. - Conduct basic technical troubleshooting (e.g., app issues, login problems, device compatibility) and escalate complex technical problems to the appropriate teams. - Build rapport with members by communicating in a warm, friendly, and professional manner to create exceptional service experiences. - Collaborate with the Content and Operations teams to support event logistics, community activities, and engagement initiatives in MindFi’s forums. - Maintain accurate records of interactions, follow-ups, and resolutions in customer support systems. Requirements - Bachelor’s Degree - Fluent in English, written and spoken. Extra languages are a plus - At least 2 years of experience in a call center or customer support role - Excellent active listening and verbal communication skills - Strong problem-solving and conflict resolution abilities, with the capability to synthesize information - Ability to multitask, manage time effectively, and prioritize tasks - Keen attention to detail - Proficiency in Google Workspace, customer support software, phone call systems, and live chat platforms - Ability to quickly learn and adapt to new technologies and software Particulars - Work from Home setup, laptop not provided - Willing to work on rotating shifts, including night shifts - Willing to work during the weekends About MindFi MindFi pursues a simple mission: making mental wellness culturally-relevant and accessible to all of Asia. The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app. Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, visit mindfi.co or download the app on the App Store or Google Play.