Milan Art

• Serve as the primary point of contact for students and their families • Provide accurate and up-to-date information on financial aid options • Assist students in completing financial aid applications • Conduct individual financial aid counseling sessions • Evaluate financial aid applications and determine eligibility • Collaborate with other departments for seamless support • Proactively identify scholarship opportunities • Assist in developing financial aid information sessions • Maintain accurate student financial aid records • Provide exceptional customer service

• Answer incoming calls and respond to customer inquiries professionally. • Make outbound calls to follow up with customers, confirm appointments, or provide updates. • Provide accurate information regarding products, services, and company policies. • Resolve customer complaints efficiently and escalate complex issues when necessary. • Maintain a high level of customer satisfaction through positive interactions. • Update customer records and document call details in the system. • Meet or exceed key performance metrics such as call handling time and customer satisfaction scores. • Follow company guidelines and standard operating procedures.