Keyera

Role Description We are looking for a Partner Engagement Manager to own the success and outcomes of Midstream’s health system customers. This role is responsible for ensuring customers realize value quickly and consistently. You will serve as the primary point of contact from day one—understanding customer goals, guiding adoption, and ensuring Midstream delivers measurable impact on financial and operational performance. This is a high-ownership customer centric role. You will work closely with customers to turn initial adoption into long-term partnership—ensuring they see continuous value, expand their use of the platform over time, and become strong advocates for Midstream. What you'll be doing - Own customer outcomes: Partner with customers to define success, track progress, and ensure Midstream delivers clear, measurable value. - Drive adoption and engagement: Guide onboarding, usage, and ongoing engagement to ensure the product becomes embedded in customer workflows. - Proactively manage account health: Monitor signals, identify risks early, and resolve issues before they impact retention or satisfaction. - Build deep, trusted relationships: Develop strong relationships across stakeholders—from operators to executives—becoming a trusted partner over time. - Turn customers into advocates: Create positive customer experiences that lead to references, case studies, and executive sponsorship. - Support expansion through value: Identify opportunities to deepen engagement as customers realize success, partnering with the commercial team where needed. Qualifications - 5+ years of experience working closely with customers in SaaS, healthcare, or enterprise environments. Requirements - Outcome-oriented: Focus on delivering measurable value and ensuring customers achieve their goals—not just managing relationships. - A strong relationship builder: Build trust across all levels of an organization, including executive stakeholders. - Proactive and solution-oriented: Anticipate challenges, ask the right questions, and bring solutions before issues escalate. - Commercially aware (but not sales-first): Understand how value leads to expansion and can spot opportunities without forcing them. - A high-ownership operator: Take responsibility for customer success, move quickly, and thrive in a fast-paced startup environment.

• Define Midstream’s market narrative with clear messaging • Build thought leadership positioning in healthcare • Drive demand generation through webinars and events • Lead product marketing for clear market value • Build marketing operating system for scalability

• Define the Ideal Customer Profile (ICP) • Own product positioning and messaging • Build sales enablement • Translate product capabilities into clear storytelling • Support product launches

• Proactively generate pipeline through outbound prospecting, industry relationships, conferences, and targeted account engagement. • Lead the full enterprise sales cycle—from discovery and qualification through negotiation, contracting, and closing. • Manage multi-stakeholder sales cycles across health systems, including executive alignment, procurement processes, and technical validation. • Build trusted relationships with CFOs, supply chain leaders, and operational executives, focusing on operational efficiency, cost containment, and margin improvement. • Own opportunity qualification, forecasting, and pipeline visibility while ensuring consistent deal.