Mercury Management LLC

Role Description Mercury Fiber is seeking a friendly, dependable, and customer-focused Customer Service Representative to provide exceptional service to our customers. In this role, you will assist customers with account inquiries, billing questions, service requests, troubleshooting, and scheduling while delivering a positive experience on every interaction. This is an entry-level position with paid training and opportunities for career growth within the company. - Deliver exceptional customer service through inbound phone calls, chat, and other communication channels. - Assist customers with billing inquiries, account updates, payments, and general account maintenance. - Troubleshoot basic internet and service-related issues while identifying when advanced technical support is needed. - Schedule installations, service calls, repairs, and technician appointments. - Educate customers on Mercury Fiber products, services, and available promotions. - Identify opportunities to recommend products and services that best meet customer needs. - Accurately document customer interactions in company systems. - Resolve customer concerns professionally while maintaining a positive customer experience. - Meet established quality, productivity, attendance, and customer satisfaction expectations. - Collaborate with other departments to ensure timely resolution of customer issues. Qualifications - High School Diploma or GED required. - 1-2 years of customer service or call center experience preferred. - Experience in telecommunications, internet service, or technical support is a plus. Requirements - While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. - Specific vision abilities required by this job include close vision requirements due to computer work. - Light to moderate lifting may be required. - Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. - Ability to sit at a computer terminal for an extended period. - May be required to operate general office equipment including but not limited to copiers, printers. Benefits - Health, Vision, Basic Dental & Life Insurance - STD, LTD - 401k - Paid Time Off - Paid Training