MEM Insurance

Title: Underwriting Technical Manager - Workers' Compensation (Remote) Location: Illinois, USA Job Description: Are you a strategic, technically skilled underwriting professional who loves building high‑performing processes, mentoring others, and shaping the future of underwriting operations? MEM Insurance is seeking a collaborative and forward‑thinking Underwriting Technical Manager to join our team.   In this role, you will blend deep underwriting subject‑matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders.     If you’re energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity, we’d love to meet you.     Essential Duties & Responsibilities Underwriting Quality, Governance & Training Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs. Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations. Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance. Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues. Maintain underwriting guidelines, manuals, procedures, and authority statements. System Oversight & Process Optimization Provide leadership to the Underwriting System Support Staff, ensuring efficient day‑to‑day operations. Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work. Lead or support cross‑functional projects that advance process and technology improvements. Identify emerging system or operational issues and collaborate with business partners to develop effective solutions. Technical Underwriting Leadership & Book Management Serve as a high‑level technical underwriting authority, evaluating and approving complex or high‑value accounts within assigned authority. Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation. Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding. Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing. Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses. Regulatory, Compliance & Partner Relations Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices. Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements. Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow‑up actions. Track placement of facultative reinsurance and support related reviews and documentation. Serve as backup for department business continuity and disaster recovery planning. Strategic & Continuous Improvement Initiatives Assist in developing and executing strategic objectives with long‑term impact on underwriting performance. Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility. Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross‑functional process improvements. Leadership, Mentorship & Culture Building Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters. Identify development opportunities to elevate technical acumen across the underwriting department. Create communication strategies that effectively share updates, changes, and outcomes with stakeholders. Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement. Additional Accountabilities Lead MEM’s responses to NCCI inspection reports. Provide analytical and administrative support for ad hoc reviews, research, and operational analysis. Lead special projects that enhance underwriting performance and operational excellence.     Qualifications Education: Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience. Designations: CPCU preferred. Experience: 7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility. 1–2 years of leadership experience (formal or informal) preferred.     Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.     Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.     Total Rewards Overview Health Plans: Medical, Dental, and VisionIncludes fertility benefits, fully paid preventative care, and adult orthodontia. Annual Performance Based Bonus Employer-Paid Life and Disability Benefits:Life Insurance (3x base salary), AD&D, Short and Long-term Disability. Wellness and Recognition Program: Employer-paid incentives for employees and spouses. Flexible Spending Account and Dependent Care options Health Savings Account: Generous employer contribution. Time Away from Work:Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. Employee Assistance Programs 401k Retirement Plan: Employer match and profit sharing. Adoption Assistance and Tuition Assistance     Notice Regarding Use of Artificial IntelligenceMEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Title: Workers' Compensation Claims Representative III (Remote) Location: Kansas City, MO, USA Job Description: Are you an experienced claims professional ready to take on complex cases and make a meaningful impact? MEM Insurance is seeking a seasoned Claims Representative to join our dynamic Claims team. In this role, you will manage a caseload of high-exposure workers’ compensation claims, oversee advanced medical case management, and develop tailored Return-to-Work plans. You’ll collaborate with vocational consultants, legal counsel, and internal teams to ensure compliance, negotiate settlements, and deliver exceptional service to our policyholders. This position offers the opportunity to work independently while providing leadership on complex claims and contributing to workflow improvements. Essential Duties and Responsibilities - Manage complex workers’ compensation claims involving high financial exposure, sensitive issues, or extended life cycles. - Investigate coverage and compensability, ensuring thorough documentation and compliance with state statutes. - Oversee advanced medical case management, including coordination with Nurse Case Managers and external vendors. - Develop and implement Return-to-Work plans for high-risk claims, collaborating with vocational consultants and legal counsel. - Identify and investigate potential fraud and subrogation opportunities, partnering with the Special Investigation Unit. - Establish and maintain accurate claim reserves within authority levels, ensuring timely responsiveness to changing circumstances. - Evaluate and negotiate settlements within approved authority levels, including structured settlements and Medicare compliance. - Collaborate with legal counsel to manage litigation and ensure adherence to MEM guidelines. - Maintain accurate system data and prepare reports for management on high-profile claims. - Foster cross-departmental collaboration with Underwriting, Premium Consultation, and Loss Prevention. - Provide mentorship and training to junior adjusters, supporting professional growth and team development. Qualifications - High school diploma or equivalent required; bachelor’s degree preferred. - Associate in Claims (AIC) designation preferred. - Valid driver’s license required; Texas-All Lines license preferred. - 3–5 years of claims handling experience, primarily in Workers’ Compensation. Missouri experience preferred. Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Total Rewards Overview - Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options - Health Savings Account: Generous employer contribution. - Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws. Job Details Pay Type Salary Hiring Min Rate 52,000 USD Hiring Max Rate 78,000 USD

Title: Workers' Compensation Claims Representative (Remote) Locations: Remote -USA Bloomington, IL, USA Kansas, USA St. Louis, MO, USA Omaha, NE, USA Nebraska, USA Iowa, USA Illinois, USA Missouri, USA Columbia, MO, USA Kansas City, MO, USA Springfield, MO, USA Tennessee, USA Arkansas, USA Job Description: Are you an experienced claims professional ready to take on complex cases and make a meaningful impact? MEM Insurance is seeking a seasoned Claims Representative to join our dynamic Claims team. In this role, you will manage a caseload of high-exposure workers’ compensation claims, oversee advanced medical case management, and develop tailored Return-to-Work plans. You’ll collaborate with vocational consultants, legal counsel, and internal teams to ensure compliance, negotiate settlements, and deliver exceptional service to our policyholders. This position offers the opportunity to work independently while providing leadership on complex claims and contributing to workflow improvements. Essential Duties and Responsibilities Manage complex workers’ compensation claims involving high financial exposure, sensitive issues, or extended life cycles. Investigate coverage and compensability, ensuring thorough documentation and compliance with state statutes. Oversee advanced medical case management, including coordination with Nurse Case Managers and external vendors. Develop and implement Return-to-Work plans for high-risk claims, collaborating with vocational consultants and legal counsel. Identify and investigate potential fraud and subrogation opportunities, partnering with the Special Investigation Unit. Establish and maintain accurate claim reserves within authority levels, ensuring timely responsiveness to changing circumstances. Evaluate and negotiate settlements within approved authority levels, including structured settlements and Medicare compliance. Collaborate with legal counsel to manage litigation and ensure adherence to MEM guidelines. Maintain accurate system data and prepare reports for management on high-profile claims. Foster cross-departmental collaboration with Underwriting, Premium Consultation, and Loss Prevention. Provide mentorship and training to junior adjusters, supporting professional growth and team development. Qualifications High school diploma or equivalent required; bachelor’s degree preferred. Associate in Claims (AIC) designation preferred. Valid driver’s license required; Texas-All Lines license preferred. 3–5 years of claims handling experience, primarily in Workers’ Compensation. Missouri experience preferred. Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered. Diversity Statement MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities. Total Rewards Overview Health Plans: Medical, Dental, and VisionIncludes fertility benefits, fully paid preventative care, and adult orthodontia. Employer-Paid Life and Disability Benefits:Life Insurance (3x base salary), AD&D, Short and Long-term Disability. Wellness and Recognition Program: Employer-paid incentives for employees and spouses. Flexible Spending Account and Dependent Care options Health Savings Account: Generous employer contribution. Time Away from Work:Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. Employee Assistance Programs 401k Retirement Plan: Employer match and profit sharing. Adoption Assistance and Tuition Assistance Notice Regarding Use of Artificial IntelligenceMEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws. Job Details Pay Type Salary Hiring Min Rate 52,000 USD Hiring Max Rate 78,000 USD