MedWatch

Role Description This is a critical senior level customer service position requiring excellent customer interaction skills along with critical thinking. This individual is expected to accurately service and satisfy customers by responding to customer inquiries regarding health benefits including precertification based on the employer’s / Third Party Administrator’s contract with MedWatch. Concierge/Customer Service Representative Floater needs to be versatile and equipped with a strong skill set to handle the complexity of the job and the ability to assist callers in both the Concierge and Intake departments. Duties and Responsibilities - Respond to telephone and email inquiries received from members and providers within defined service standards. - Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers. - Assist members with benefits and healthcare questions. - Document all calls received in system-based call log. - Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc.) - Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.) - Complete incoming electronic Web-certs. - Verify patient and provider demos – correct and/or complete when needed. Qualifications - Strong customer relations, interpersonal skills. - Strong appreciation and ability to handle confidential & sensitive information. - Proficient with Microsoft applications, strong computer skills and computer navigation. - Excellent data entry and typing skills. - Knowledge of provider organizations and networks. - Knowledge and understanding of CMS Medicare reimbursement rates. - Ability to effectively negotiate rate structures. - Patience and ability to handle difficult situations tactfully and diplomatically. - Takes initiative to resolve situations and to accomplish projects actions and tasks. - Excellent verbal and written communication skills. - Independent judgment in decision making and problem solving. - Ability to multi-task & anticipate potential needs/problems. - Ability to build relationships with internal and external customers. - Medical Terminology. - Strong attention to detail. - Understanding of Self-Funded health benefits a plus. - Health Payor background preferable in self-funded industry a plus. - Claim processing skills a plus. - Insurance verification or pre-certification a plus. - Provider office/facility billing department or financial area. - TPA experience a plus. - Strong analytical and research skills. - Bilingual a plus. Education - Associate degree or higher preferred but not required, Minimum High School Diploma or G.E.D. Experience - Two Years Customer Service / Call Center experience in a health care related role. - Medical Intake experience a plus. Compensation The pay range for this position is $19.00 to $20.00 hourly. Work Environment / Physical Demands This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Equal Opportunity Employer We are an Equal Opportunity Employer, including disability/veterans.

Case Manager / RN Remote Full Time Case Management Experienced Scope: The Case Manager manages an individual caseload using the case management process in order to meet the needs of the MedWatch, LLC customers and consumers. This includes, but is not limited to, authorization of services, review of treatment plans for medical necessity, standards of care, and ongoing communication with all members of the health care team. This is a remote/work-from-home position. License Requirements: - Registered Nurse (current active and unrestricted, in state of current practice and residence, within the United States or its territories.) Education: - R.N., a bachelor’s degree in a health-related field preferred. Experience: - 7 years of varied clinical experience preferred. Responsibilities: - The Registered Nurse Case Manager will practice within the scope of his/her licensure. - Review all medical data which can be provided to establish, update and maintain accountability for a case management plan which will incorporate contact with providers, payers, with the patient and with the patient’s primary caregiver. - Assess problems and determine goals and actions designed to meet the needs of the patient and document into the case notes. Determine if these goals are long term or short term and how the patient can be expected to meet those goals. Include the action/intervention the case manager will take to work towards achieving those goals. - Make contact with the payer office to find out and understand any benefit constraints that will have an impact on the plan of action. - Proceed with contacting medical care providers and with equipment vendors to verify medical necessity of care or equipment that has been ordered. - Make care arrangements for quality patient care according to the needs of the patient, the physician’s orders and the benefits available. - The Case Manager will work in conjunction with the Case Management Assistant to manage case management files, exclusive of Assessment and/or Care Plan activities, and will provide input in the Annual Performance Evaluation of the CM Assistant assigned. The Case Manager will maintain responsibility for the Case Management file. - Be aware of any alternative treatment possibilities that may allow the patient to reach wellness goal(s). If there are no benefits available for your recommended alternative treatments, provide to the payer a cost-benefit analysis to demonstrate that extra-contractual services will enhance the patient’s medical condition and will be cost-effective to the benefit plan. - Become familiar with community resources and funding sources so that the patient can receive quality health care and conserve health benefit dollars. Many agencies exist which provide assistance to persons in financial need or to provide information to persons with specific medical conditions. - Maintain case in computer system documenting case actions for each patient under your case management. Complete all aspects of case in the computer. Prepare timely reports to the payer to detail all case actions, the results of those actions, and the continuing case management plan. - Maintain billing as appropriate in computer system. - Continue to maintain contact with the providers and with the patient across the continuum of care to be sure that patient needs are being met. On any cases which include a chronic condition keep the file open for periodic contacts to verify the clinical status of the patient and additional medical needs. - Negotiate with providers to maximize the medical benefits available to the patient. Make network referral as appropriate. - Act upon any awareness of non-medical issues which involve the patient’s safety or welfare. Attempt to direct the patient or family to appropriate providers or community resources, or to personally notify appropriate authorities. Consult with the CM supervisor on a regular basis, and keep the supervisor informed regarding any complaints which may occur about case management services or any issues which arise which the case manager is not competent to handle or does not have the expertise to handle. - Adhere to all company policies as stated in the employee handbook. - All case managers will possess a URAC-recognized certification in Case Management within 3 years of hire. Participate in the Quality Management Program by adhering to all company policies and procedures and identifying opportunities for improvement to ensure quality services are rendered to clients and customers. - This position is eligible for a bonus program. The salary range for this position is from $72,000 to $81,000 annually. Work Environment / Physical Demands: This position is in a typical home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

Scope: This is a critical senior level customer service position requiring excellent customer interaction skills along with critical thinking. This individual is expected to accurately service and satisfy customers by responding to customer inquiries regarding health benefits including precertification based on the employer’s / Third Party Administrator’s contract with MedWatch. Concierge/Customer Service Representative Floater needs to be versatile and equipped with a strong skill set to handle the complexity of the job and the ability to assist callers in both the Concierge and Intake departments. Duties and Responsibilities: · Respond to telephone and email inquiries received from members and provider within defined service standards. · Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers. · Assist members with benefits and healthcare questions. · Document all calls received in system-based call log. · Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc.) · Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.) · Complete incoming electronic Web-certs. · Verify patient and provider demos – correct and/or complete when needed. Knowledge, Skills and Abilities: · Strong customer relations, interpersonal skills. · Strong appreciation and ability to handle confidential & sensitive information. · Proficient with Microsoft applications, strong computer skills and computer navigation. · Excellent data entry and typing skills. · Knowledge of provider organizations and networks. · Knowledge and understanding of CMS Medicare reimbursement rates. · Ability to effectively negotiate rate structures. · Patience and ability to handle difficult situations tactfully and diplomatically. · Takes initiative to resolve situations and to accomplish projects actions and tasks. · Excellent verbal and written communication skills. · Independent judgment in decision making and problem solving. · Ability to multi-task & anticipate potential needs/problems. · Ability to build relationships with internal and external customers. · Medical Terminology · Strong attention to detail. · Understanding of Self-Funded health benefits a plus. · Health Payor background preferable in self-funded industry a plus · Claim processing skills a plus. · Insurance verification or pre-certification a plus · Provider office/facility billing department or financial area · TPA experience a plus. · Strong analytical and research skills · Bilingual a plus Education: · Associate degree or higher preferred but not required, Minimum High School Diploma or G.E.D. Experience: · Two Years Customer Service / Call Center experience in a health care related role. · Medical Intake experience a plus The pay range for this position is $19.00 to $20.00 hourly. Work Environment / Physical Demands: This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. We are an Equal Opportunity Employer, including disability/veterans.

Scope: This is a critical senior level customer service position requiring excellent customer interaction skills along with critical thinking. This individual is expected to accurately service and satisfy customers by responding to customer inquiries regarding health benefits including precertification based on the employer’s / Third Party Administrator’s contract with MedWatch. Concierge/Customer Service Representative Floater needs to be versatile and equipped with a strong skill set to handle the complexity of the job and the ability to assist callers in both the Concierge and Intake departments. Duties and Responsibilities: · Respond to telephone and email inquiries received from members and provider within defined service standards. · Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers. · Assist members with benefits and healthcare questions. · Document all calls received in system-based call log. · Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc.) · Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.) · Complete incoming electronic Web-certs. · Verify patient and provider demos – correct and/or complete when needed. Knowledge, Skills and Abilities: · Strong customer relations, interpersonal skills. · Strong appreciation and ability to handle confidential & sensitive information. · Proficient with Microsoft applications, strong computer skills and computer navigation. · Excellent data entry and typing skills. · Knowledge of provider organizations and networks. · Knowledge and understanding of CMS Medicare reimbursement rates. · Ability to effectively negotiate rate structures. · Patience and ability to handle difficult situations tactfully and diplomatically. · Takes initiative to resolve situations and to accomplish projects actions and tasks. · Excellent verbal and written communication skills. · Independent judgment in decision making and problem solving. · Ability to multi-task & anticipate potential needs/problems. · Ability to build relationships with internal and external customers. · Medical Terminology · Strong attention to detail. · Understanding of Self-Funded health benefits a plus. · Health Payor background preferable in self-funded industry a plus · Claim processing skills a plus. · Insurance verification or pre-certification a plus · Provider office/facility billing department or financial area · TPA experience a plus. · Strong analytical and research skills · Bilingual a plus Education: · Associate degree or higher preferred but not required, Minimum High School Diploma or G.E.D. Experience: · Two Years Customer Service / Call Center experience in a health care related role. · Medical Intake experience a plus The pay range for this position is $19.00 to $20.00 hourly. Work Environment / Physical Demands: This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. We are an Equal Opportunity Employer, including disability/veterans.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Case Manager manages an individual caseload using the case management process in order to meet the needs of the MedWatch, LLC customers and consumers. This includes, but is not limited to: - Authorization of services - Review of treatment plans for medical necessity - Standards of care - Ongoing communication with all members of the health care team This is a remote/work-from-home position. Qualifications - Registered Nurse (current active and unrestricted, in state of current practice and residence, within the United States or its territories) - R.N., a bachelor’s degree in a health-related field preferred - 7 years of varied clinical experience preferred Requirements - Being licensed in ALL 50 States including states not included with the compact license - Practice within the scope of licensure - Maintain case in computer system documenting case actions for each patient - Complete all aspects of case in the computer - Prepare timely reports to the payer to detail all case actions and the continuing case management plan - Maintain billing as appropriate in computer system - Negotiate with providers to maximize the medical benefits available to the patient - Adhere to all company policies as stated in the employee handbook - All case managers will possess a URAC-recognized certification in Case Management within 3 years of hire Benefits - This position is eligible for a bonus program - The salary range for this position is from $72,000 to $81,000 annually Work Environment / Physical Demands This position is in a typical home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. We are an Equal Opportunity Employer, including disability/veterans.