Marshall Investigative Group

Role Description The Surveillance Manager oversees a regional team of field-based Surveillance Investigators (SIs), ensuring the effective execution of mobile surveillance operations. This role requires a strong background in investigative techniques, people management, strategic deployment, and operational excellence. The Surveillance Manager will be responsible for ensuring all investigative activities comply with legal standards and company procedures, while also serving as a mentor and quality control leader. Key Responsibilities - Supervise, train, and support a team of Surveillance Investigators across multiple regions. - Assign, manage, and monitor investigator caseloads to meet client deadlines and company performance benchmarks. - Ensure all surveillance operations are conducted lawfully, ethically, and in accordance with internal protocols. - Review and audit surveillance reports and video documentation for quality, accuracy, and compliance. - Provide regular feedback and coaching to team members to enhance investigative performance and skill development. - Serve as a liaison between field investigators and executive leadership, providing status updates and operational insights. - Assist with investigator recruitment, onboarding, and retention strategies to maintain team effectiveness. - Evaluate surveillance technologies and procedures, recommending improvements or upgrades as needed. - Maintain and enforce high standards of discretion, confidentiality, and professional conduct across all field operations. - Analyze trends in fraud, regional activity, and investigator productivity to inform strategic decisions. - Travel as necessary to conduct field evaluations, support high-profile cases, and ensure team compliance. Qualifications - Minimum 5 years of experience in surveillance investigation, law enforcement, or private security, with at least 2 years in a supervisory or management role. - Valid Private Investigator license (or eligibility to obtain based on state regulations). - Class "MA", "M", or "C" License required to perform managerial duties in the state of Florida. - Proven leadership skills with experience managing remote or field-based teams. - Advanced knowledge of mobile surveillance techniques, investigative procedures, and applicable legal constraints. - Strong written and verbal communication skills, with the ability to train and evaluate detailed surveillance reports. - Proficiency in using surveillance equipment and digital investigation tools. - Ability to manage multiple priorities and deadlines in a fast-paced environment. - Strong organizational skills and attention to detail. - High level of integrity, ethics, and professionalism. - Associate's or Bachelor's Degree in Criminal Justice, Security Management, or a related field preferred. Requirements - Valid driver’s license and clean driving record. - Auto insurance meeting 100/300/100 coverage limits. - Ability to travel regionally as needed. - Must be able to pass a background check. Benefits - Competitive salary based on experience and qualifications. - Performance-based bonuses. - Comprehensive benefits package including health, dental, vision, and life insurance. - Paid time off and holidays. - Expense and mileage reimbursement. - Ongoing training and professional development opportunities.

Role Description The Fraud Analyst plays a vital role in detecting, investigating, and preventing fraudulent activity within insurance claims. This position offers an extremely flexible work schedule and the opportunity to collaborate with peers nationwide. - Investigate suspicious or potentially fraudulent insurance claims through thorough reviews, analysis, and assessments. - Identify compensability issues, misrepresentation, and evaluate insurance coverage as it relates to claims decisions. - Conduct telephonic interviews and obtain statements when required. - Prepare clear, concise, and well-documented investigative reports. - Recognize red flags, follow all investigative leads, and exercise due diligence to ensure comprehensive findings. - Establish and sustain collaborative relationships with local, state, and federal law enforcement and regulatory agencies to support organizational objectives and ensure compliance. - File fraud referrals with industry, state, and federal regulatory agencies, as required by law and company policy. Benefits - Hourly rates and flexible day scheduling benefits exceed the industry standards. - All expenses are covered, including training, licensing, and testing fees. - Comprehensive benefits are available for Full-Time agents. - This position may require travel within your investigative region to accommodate full-time hours and client needs. Company Description Marshall Investigative Group is an equal opportunity employer that values diversity within our company culture. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description The Research Investigator (RI) develops actionable intelligence, identifies and documents relevant evidence, and delivers clear, defensible findings that support case strategy and informed decision-making. The RI manages multiple active investigations, prioritizing work based on investigative value and deadlines set forth by management, and analyzes information from diverse sources to assess credibility, identify inconsistencies, and surface meaningful insights. This role produces concise, well-documented written work product that clearly explains findings and their relevance, collaborates closely with investigative and client teams as priorities evolve, and maintains responsiveness and case momentum while operating effectively in a remote environment, including non-traditional hours when required by investigative needs. Key Responsibilities - Conduct investigative research to verify facts, identities, associations, activities, timelines, and other case-critical details. - Develop intelligence using open sources and legally obtained records to identify leads, corroborate information, and surface inconsistencies. - Gather, organize, and document relevant evidence in a manner that is accurate, defensible, and ready for reporting or downstream use. - Analyze information from multiple sources, assess credibility, and translate raw data into concise findings and recommendations. - Produce clear written work product (updates, summaries, and final reporting) that explains what was found, how it was found, and why it matters. - Coordinate with investigative and case teams to align research efforts with case objectives, shifting priorities as new information emerges. - Operate effectively in a remote environment, maintaining responsiveness and case momentum across non-traditional hours when required by investigative needs. Qualifications - Bachelor’s degree preferred in a related discipline (e.g., Sociology, Criminology, Legal Studies, Journalism, Public Health/Medical field) or an equivalent combination of education and relevant investigative experience. - Demonstrated experience conducting investigative research and case-support work (e.g., investigations, claims support, risk management, compliance, or related fields). - Working knowledge of OSINT (Open Source Intelligence), including public-records research, identity and relationship verification, and source validation. - Strong analytical capability to evaluate complex information, follow appropriate leads, identify inconsistencies, and draw defensible conclusions. - Excellent written and verbal communication skills, with the ability to present investigative findings clearly, concisely, and confidentially. - High attention to detail to develop leads, ensure accuracy, and maintain clean documentation and reporting. - Ability to manage multiple investigations simultaneously, prioritize based on investigative value and deadlines, and deliver timely work product. - High discretion and professionalism when handling sensitive or confidential information; demonstrated commitment to integrity and ethical investigative standards. Preferred Certifications / Training - Professional certifications or formal training in investigative research, OSINT, or fraud-related investigations (e.g., CFE, CIFI, or comparable). Benefits - Comprehensive healthcare, medical, and 401(k) plans - Employer-paid life insurance; dental and vision coverage - Opportunities for professional development and training - Paid time off (PTO) - Employee Assistance Program (EAP) and opportunities for advancement