Marsello

• Be the go-to person for a portfolio of retail and hospitality brands • Help brands get real value out of Marsello • Review customer health data and prevent churn proactively • Turn data into clear, actionable advice for brands • Run video calls with customers to share best practices in loyalty, email, and SMS marketing • Champion customers internally and celebrate their wins • Keep CRM notes sharp and up to date • Gather feedback and feature requests for the Product team • Be a trusted voice for beta features and early access programs • Answer customer questions with speed and care • Run product training sessions when needed • Stay on top of the latest in marketing and customer success best practice

• Lead the work that matters across the entire platform — from architecture and infrastructure through to AI-enabled engineering practices. • Set technical direction across our product, platform and infrastructure. • Lead complex, cross-cutting initiatives that span multiple systems and teams. • Drive architectural decisions and major technology investments. • Own and improve our AWS and Terraform environments, with a focus on reliability, security, observability and cost efficiency. • Help define how we use AI coding agents, prompts, evals and review processes across the engineering team. • Set the standard for engineering excellence across the team, providing technical leadership that Senior Engineers look to for guidance while mentoring and developing engineers at all levels. • Partner closely with Product, Customer Success and Leadership to balance customer needs, business goals and technical realities. • Jump into the toughest incidents, bugs and technical challenges when the team needs an experienced hand. • Take part in our engineering support rotation and use what you learn to improve the platform.