Maronda Homes

• Respond promptly to all inbound leads via phone, email, and digital platforms (target: within 15 minutes) • Qualify prospects and maintain consistent follow-up until an appointment is secured • Schedule and coordinate on-site appointments with community sales teams • Guide prospects to the most suitable communities, floorplans, and offerings • Deliver a high-quality, personalized experience for all prospects • Build rapport and trust through effective communication • Educate buyers on communities, products, pricing, and incentives • Direct customers to appropriate resources or team members when needed • Maintain accurate and up-to-date lead records in the CRM system • Serve as a subject matter expert on CRM usage and best practices • Track and report lead activity, conversion rates, and performance metrics • Analyze data and provide recommendations to improve lead conversion and customer experience • Collaborate closely with marketing and on-site sales teams to ensure a seamless customer journey • Maintain current knowledge of all communities, products, and incentives within the division • Support team initiatives and complete additional projects as assigned • Exercise sound judgment and independent decision-making in customer interactions