Marble

• Resolve inbound provider, customer, and patient inquiries • Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts ​ • Responsible for ensuring the voice of the customer is being heard​ • Use email, chat, and phone to engage with requesters and resolve concerns within our service standard​ • Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner ​ • Build and maintain strong customer relationships ​ • Communicate Marble's product clearly to external and internal stakeholders ​ • Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction ​​ • Report on internal and external barriers and create action plans to resolve these barriers