Mane USA

Role Description The Business Development Director is a customer-facing leadership role focused on sales growth, pipeline development, and the identification of customer and market needs in the Tobacco/Nicotine segment. This individual possesses “enterprise anxiety” ownership for the business results and performance related to this market, with Business Contribution and doubling growth top of mind. This position is primarily responsible for: - Ownership of business contribution for direct accounts - Customer and industry relationships - Strategic account planning - Identification of innovation needs - Customer contact and communication Their primary goal is to establish sustained profitable growth in the Tobacco/Nicotine Segment resulting in market superiority. Duties and Responsibilities - Leads MANE’s customer-facing activities in the following areas: - Directly responsible for a group of key target accounts and customer relationships, maintaining a portfolio of direct accounts, building relationships, and account strategies with each, and developing and maintaining a strong pipeline of growth. - Acts as the “face of MANE” to the industry at key industry events and interface points. - Strategy Development in conjunction with the Global TBU Director, working closely with sales, applications, and marketing teams to provide the “customer and market voice” for technology needs, market needs, new business models, and other areas to meet needs and growth targets. - Delivers against a clear, integrated market-focused strategy developed by the Category to attain targeted business results, including customer-driving revenue and growth for the Global TBU and the company. - Builds and leverages customer relationships and sales in the Tobacco/Nicotine segment. - Develops in-depth industry knowledge, contacts, and relationships to advance MANE’s brand and position in the industry. - Creates and sustains momentum within the business segment. - Works closely with both USA and France legal teams due to the contractual nature of the business. - Handles a list of targeted accounts directly to achieve maximum attention and growth for the Business Unit. - Drives market penetration, strategic business acquisition, and the development of customer-specific growth strategies. - Establishes competitive pricing that supports corporate objectives. - Works with functional managers to optimize and implement strategic plans. - Collaborates with the team (applications and marketing) to identify MANE’s unique capabilities and solutions to leverage MANE’s success in the marketplace. - Seeks and suggests novel market opportunities and business models in alignment with the Global TBU strategy to support growth initiatives. - Assesses, analyzes, and communicates customer needs and industry trends, providing the “customer voice” to the team. - Understands the competitive environment and utilizes knowledge to leverage MANE’s opportunities and develop strategic customer action plans. - Identifies and develops opportunities to differentiate MANE in the marketplace through support activities that add value to our core offering. - Serves as subject-matter expert in terms of customer trends and developments, ensuring that the Global TBU team is aware of any trending patterns. - Actively participates in industry associations relevant to the market segment, professional organizations, or flavor industry associations. - Demonstrates willingness, ability, growth, future potential, financial contribution, and commitment to MANE. - Continually grows and develops through continuing education courses and learning opportunities offered through MANE and outside professional organizations. - Actively participates in Tobacco exhibitions. - Performs other duties in support of company objectives. - Participates in relevant education/training based upon corporate and local environmental objectives. Qualifications - Must understand the appropriate level of urgency based on the needs of the customer and the alignment with the Tobacco/Nicotine Category goals. - Ability to work on multiple projects simultaneously while maintaining the ability to redirect efforts based upon shifting demands. - Ability to collaborate and network with business colleagues to build constructive, proactive working relationships across the organization. - Provides optimistic, enthusiastic, innovative customer leadership skills to MANE GBTU. - Facilitates teamwork to provide solutions that exceed customer’s expectations for quality and service. - Develops and implements proactive customer technical relationship building strategies including regular personal contact. - Must be able to communicate (verbal and written) technical aspects pertaining to the Market in understandable terms for customers (internal and external). - Software proficiency in Microsoft Excel, Access, Word, PowerPoint, CRM systems. - Home office-based position. Travel > 50%. Benefits - Industry leading benefits including a generous PTO plan - Paid holidays - Annual year-end shutdown - Annual and bi-weekly 401(k) contributions - Tuition reimbursement - Paid parental leave - Employee assistance programs - Many more benefits Company Description MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves.”