Magik

• Review recorded sales calls to identify performance gaps and coaching opportunities • Conduct structured 1:1 coaching sessions focused on: Objection handling Confidence and call control Closing techniques Offer positioning and upselling Compliance and accuracy • Monitor and track agent performance metrics, including: Conversion rate Average Order Value (AOV) Call quality score Script adherence Sales consistency • Maintain coaching logs, action plans, and follow-up schedules • Reinforce approved scripts, rebuttals, and promotional offers • Partner with QA, Training, and Operations to ensure coaching aligns with revenue goals • Identify recurring issues, training gaps, or process breakdowns and recommend improvements • Support onboarding and development of new sales agents as needed • Help maintain a high-performance, accountability-driven sales culture

• Work hands-on with leading commercial voice platforms like ElevenLabs • Design, build, and fine-tune custom Large Language Models (LLMs) • Architect and implement solutions to achieve ultra-low latency • Seamlessly integrate the conversational AI system with core business infrastructure • Develop advanced and context-aware prompts • Implement robust guardrails based on sales scripts • Design and execute split testing protocols • Write clean, efficient, and scalable code primarily in Python • Build and maintain n8n workflows to orchestrate outbound call triggers