Made4net

Role Description We’re looking for a hands-on Cloud Operations Engineer to join our global operations team. This is a technical, hands-on role at the intersection of cloud infrastructure, production support, and security/ops monitoring. We operate a follow-the-sun support model across global regions, with coverage expectations in shifts during weekends/holiday. You’ll support mission-critical systems across AWS, Windows, and Linux ensuring reliability, performance, and rapid incident response. Key Responsibilities - Provide production support as part of a global follow-the-sun operations team - monitor systems, triage alerts, respond to incidents, and ensure service continuity across all environments. - Monitor infrastructure and application health across security and operations dashboards; detect, triage, and respond to performance, availability, and security alerts; produce and maintain SLA reporting. - Deploy, manage, and maintain AWS infrastructure with a primary focus on EC2-based workloads across Windows and Linux environments. - Configure and manage load balancers (ALB/NLB), including URL rewrite rules, routing policies, and SSL termination for web applications. - Design and maintain high-availability architectures on AWS, ensuring redundancy, multi-AZ deployments, and tested failover procedures. - Own backup and disaster recovery operations - scheduling, retention policies, monitoring, and regular restoration testing. - Automate configuration management and application update deployments using Ansible, ensuring consistency and minimal downtime across all environments. - Manage database infrastructure across environments - provisioning, patching, performance tuning, and backup/recovery operations. - Troubleshoot and configure networking components including VPC, subnets, routing tables, DNS, security groups, and firewall rules. - Handle incident escalation, maintain shift handover documentation, and contribute to post-mortems and continuous improvement of support processes. - Maintain infrastructure runbooks, operational documentation, and contribute to automation and tooling improvements. - Support the company’s ongoing transition toward microservices and containerized architectures, contributing operational knowledge and helping ensure smooth adoption in production environments. Qualifications - Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands-on work. - 3-5 years of hands-on experience in a cloud infrastructure, systems engineering, or production support role. - Comfortable with a follow-the-sun support model; availability for occasional weekend coverage is expected as part of the global team rotation. - Strong hands-on experience with AWS, specifically EC2, ALB/NLB, VPC, S3, and AWS Backup services. - Solid experience administering Windows and Linux servers in an enterprise IaaS environment. - Hands-on experience with Ansible for configuration management and automated application deployments, including managing update pipelines. - Proven experience designing and maintaining high-availability architectures on AWS (multi-AZ, auto-scaling, failover). - Proficiency in configuring ALB/NLB, including URL rewrite rules, path-based and host-based routing, and listener rules for web applications. - Solid understanding of AWS networking: VPC design, subnets, routing tables, security groups, DNS, and VPN connectivity. - Hands-on experience managing relational database infrastructure (provisioning, patching, monitoring, and performance tuning (MSSQL Server, Postgres, Oracle). - Experience with security and ops monitoring - interpreting alerts, identifying anomalies, triaging incidents, and escalating appropriately. - Experience with infrastructure and application performance tracking; able to interpret metrics and respond to anomalies. - Scripting proficiency in Bash, Python, or PowerShell for automation and operational tasks. Preferred Qualifications - AWS certifications (Solutions Architect, SysOps Administrator, or equivalent). - Experience with infrastructure-as-code tools such as Terraform or CloudFormation. - Experience with ITSM / ticketing systems in a production support context (Zendesk preferred). - Experience with Grafana or similar monitoring and observability platforms (Grafana preferred). - Familiarity with CI/CD pipelines and DevOps practices. Benefits - Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being. - Generous paid time off policy. - Company-matched 401(k) retirement plan to help you secure your future. - Tuition reimbursement program to support your continued education and career advancement. - Employee assistance program providing confidential counseling and support services for personal challenges. - Discretionary employee bonus program. - Employee Discounts and perks through our PEO. - Pay range: Starting from $120,000, per year salary.

Title: Quality Assurance Analyst Location: US Remote Job Description: Employment Type: Full Time, Salaried Location: Remote US About the Role This position will test modifications and bug fixes of Made4net software applications/products to ensure they are fit for the purpose intended, work consistently, and are compliant with industry quality standards and company guidelines. The QA Analyst will ensure modifications are fully regression testable and delivered on schedule. The ideal candidate will have extensive real-world experience in 3PL warehousing, either as a customer service representative or supervisor/lead in operations. Key Responsibilities - Translate functional requirements and specifications into documented test plans, cases and steps applying real world experience to typical usage and misuse of WMS systems. - Rigorously planning, writing and executing test scripts, completing testing in line with agreed time frames, and following documented business processes using the appropriate test management and automation tools. - Execute test plans manually and conduct manual functional and exploratory testing. Perform manual regression testing. Creation of supporting documentation and maintenance of test data, tools and scripts. - Identifying issues, risks and dependencies escalating and managing where appropriate. - To provide product handovers to both technical and non‐technical audiences. - To understand the industry requirements of our customer base and develop a thorough understanding of how those requirements are met by our products/applications. - Continually update skills by learning new technologies or best practices within QA testing or that is relevant to the role. - Evaluate testing methods, tools, or our processes and make recommendations for continuous improvement. Core Competencies - Analytical - Analyzes complex information to identify solutions. Researches data, applies judgment and experience, and designs efficient workflows and step‑by‑step procedures. - Problem Solving - Identifies issues through effective data analysis. Facilitates problem‑solving discussions, follows established troubleshooting processes, and develops practical, well‑reasoned solutions based on key factors. - Interpersonal & Communication - Communicates clearly and effectively in both written and verbal formats. Actively listens, explains complex concepts in accessible terms, and keeps leadership and stakeholders informed of issues impacting timelines or deliverables. Collaborates effectively across teams. - Customer Service - Delivers professional, courteous service to internal and external stakeholders. Responds promptly to requests, meets commitments, and incorporates constructive feedback to improve service and software outcomes. - Leadership - Develops and adjusts strategies to achieve organizational goals. Demonstrates confidence, sound judgment, and composure under pressure. Takes initiative, makes decisive choices, and motivates others to perform at a high level. - Teamwork - Builds positive working relationships and contributes to team success. Values diverse perspectives, provides and accepts feedback, and prioritizes team objectives over individual outcomes. - Dependability - Demonstrates reliability through consistent attendance, punctuality, and accountability. Manages priorities effectively and responds promptly to requests for support. - Planning & Organization - Adheres to standard operating procedures, policies, and guidelines while recommending improvements when appropriate. Effectively prioritizes tasks, manages time efficiently, and adapts smoothly to process changes. - Quality Focus - Promotes high standards of quality and continuous improvement. Enhances processes for efficiency and effectiveness, tracks key outcomes, and consistently delivers services that meet or exceed expectations. Qualifications Education and Experience - High School Diploma required. - Minimum two (2) year’s commercial experience working with WMS greatly preferred. - Minimum 2 years’ experience in a 3rd Party Logistics/Supply chain/Warehousing environment, preferably in a Customer Service Representative or Supervisor/Lead role required. - Minimum 2 years’ experience working with a modern warehouse management system/logistics software in a warehouse or distributor work environment required. - Competency with Microsoft Office Suite Starting Base Salary: $67,000 annually This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role. Benefits - Comprehensive health benefits including medical, dental, and vision with a robust wellness program - Generous paid time off policy - Company matched 401(k) retirement plan - Tuition reimbursement to support continued education and career development - Employee Assistance Program offering confidential counseling and support services - Discretionary employee bonus program - Employee discounts and perks through our PEO Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.