Macomb County, Michigan

Title : Office Assistant Senior Location: Mount Clemens United States Job Description: CLASSIFICATION TITLE: Part Time Office Assistant Senior SALARY: $21.19 - $27.41 DEPARTMENT: Veterans Services FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period CURRENT HOURS AND STARTING TIME: Part-time (Up to 29 hours per week) position. The current start time for this position is 8:30 a.m. GENERAL SUMMARY: Performs a variety of clerical and/or accounting duties, which require an understanding of departmental operations, a high degree of accuracy and independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: Determines eligibility for programs funding in following policies and program directives. Performs data entry for record keeping, tracking, registration, inventory and ordering. Maintains inventory of perishable/non-perishable supplies and materials. Updates and maintains computer records at the office, County and State of Michigan level. Processes invoices as accounts payable/receivable, prepare and submit requests for payment of invoices and post payments entries. Answers procedural questions regarding various departmental functions, duties, actions and procedures, schedule appointments, set court dates, etc. Assists customers in person, on line or over the telephone. Receives (cashier), process and deposit payments/money for fees, fines, assessments, permits, tax payments, prepare and make daily bank deposits, etc. Performs bookkeeping to balance accounts, requests check, make journal entries, maintain spread sheets, etc. Prepares a variety of documents and correspondence using personal computers, printers, email, and other electronic means for Department Heads, Elected Officials, Managers, Supervisors and others. Operates a variety of computer database software programs required for efficient operation of services. Arranges Interpreter Services, coordinate scheduling and process billing arrangements. Audits accounts (internal/external), verify debits/credits, apply appropriate adjustments and update account status. Reviews forms, letters and legal documents for accuracy, correcting errors or rejecting forms to the originator to have them corrected and resubmitted. Provides office administration and phone support to department staff, supervisors, managers and department directors. Schedules appointments, events, hearings and or meetings for staff, consultants, attorneys and others. Operates an automobile to perform assigned job functions. Performs related duties as assigned. QUALIFICATIONS: Required Education and Experience - High school diploma or GED equivalent - One (1) year of office clerical work experience Required Licenses or Certifications - Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel Preferred Education and Experience - Associates degree or higher - Three (3) or more years of office clerical, bookkeeping or accounting related work experience COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: Knowledge of: - Modern office procedures and methods - Various and specialty designated data processing/computer systems and applications for office administration across many departments in the County - Principles and practices of basic bookkeeping and invoice processing - General clerical/administrative support and secretarial processes common to office administration - Accounts receivable and payable procedures - Payroll processing and timekeeping - Manual and electronic filing and record keeping procedures and retention schedules - HIPAA and other laws or County policies for maintaining record confidentiality - County, State of Michigan and department policies and practices for ordering and maintaining inventory of necessary supplies for daily office/clinic or department operation - A variety of programs eligibility, enrollment and verification policies and practices - Database applications and report writing, data mining and collection for operational review (Financial/Electronic Medical Records, Court Case Management and others) Skill in: - Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public - Providing customer service to internal and external customers via phone, email and in person - Performing a variety of duties, often changing from one task to another of a different nature - Performing somewhat complex mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios - Organization and time management - Operating personal computers with current versions of office efficiency software and applications - Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting - Assigning, prioritizing, monitoring, and reviewing work assignments Ability to: - Work in an environment which embraces the county's Dignity Campaign - Effectively speak, write and understand the English language - Effectively speak, write and understand a language other than English is preferred - Understand and carry out oral and written directions - Accurately organize and maintain paper documents and electronic files - Maintain the confidentiality of information and professional boundaries - Take initiative and work independently - Provide excellent customer service to both internal and external customers with tact and courtesy - Meet schedules and deadlines of the work - Perform moderate level clerical/administrative related duties with a high degree of accuracy - Lead and train staff and coworkers - Learn new policies, practices and procedures - Read and understand laws, rulings and other published guidance - Handle, process and account for large sums of cash/money - Understand and follow complex registration, eligibility and enrollment guidelines WORK ENVIRONMENT/CONDITIONS: The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Work Environment Office or similar indoor environment: F/C Outdoor environment: N/S Street environment (near moving traffic): N/S Construction site: N/S Confined space: N/S Exposures Individuals who are hostile or irate: O Individuals with known violent backgrounds: N/S Extreme cold (below 32 degrees): N/S Extreme heat (above 100 degrees): N/S Communicable diseases: N/S Moving mechanical parts: N/S Fumes or airborne particles: N/S Toxic or caustic chemicals, substances, or waste: N/S Loud noises (85+ decibels): N/S Blood Borne Pathogens: N/S PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Demand: Balancing on even or uneven surfaces/ground: N/S Bending (forward or backward bending at the waist): N/S Climbing up or down stairs, ladders, scaffolding and platforms: N/S Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S Digging: N/S Driving on sealed and unsealed roads: O Grasping, gripping, holding, clasping with fingers or hands: O Kneeling to work at low levels: O Leg/Foot movement to operate machinery: N/S Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C Lift/Carry/Move objects from one level/position to another: Up to 10 pounds: O Up to 50 pounds: O More than 50 pounds: N/S Over 100 pounds: N/S Push / Pull objects away from or towards the body: N/S Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): N/S Sitting in a seated position during the task performance: F/C Standing in an upright position without movement: O Walking considerable distances in the facility on multiple surfaces: O Running considerable distances in the facility on multiple surfaces: N/S GENERAL REQUIREMENTS AND DISCLAIMERS Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. The AFSCME bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process. GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.

CLASSIFICATION TITLE: Lead Case Manager (Part-time) SALARY: $28.21 - $36.49 DEPARTMENT: Office Of Senior Services. FLSA STATUS: Non-exempt - overtime pursuant to Human Resources Policy EMPLOYMENT STATUS: Just cause subject to probationary period GENERAL SUMMARY Under direction, provides case management services and support to clients. Completes assessments, monitors, coordinates, and links individuals to resources. Determines eligibility, makes referrals, and assists participants in accessing benefits and services. Works with participants to identify and reach goals. Enters client information into client tracking databases. Develops a plan of service based on assessment. The Lead Case Manager will be responsible for providing comprehensive support to older adults experiencing or at risk of abuse, neglect or exploitation. This role will ensure the safety, well-being, and independence of clients by coordinating services, advocating for their needs, and collaborating with community partners to support their overall well-being. This part-time position is funded through the Office on Violence Against Women (OVW), U.S. Department of Justice grant. Funding is authorized through September 30, 2028, with the possibility of renewal based on continued federal support. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provides case management and assists in accessing supportive services and benefits to promote quality of life for program participants. Determines eligibility for potential program participants under the direction of program staff. Conducts needs assessment with each participant; develops a plan of service and goals with participants. Works with participants to identify and reach goals as indicated in the plan of service. Records all required participant and program information in client tracking database; maintains records and documentation as required. Attends and participates in public meetings and presentations to explain available programs. Attends and participates in all staff meetings. Participates in case consults. Facilitates the coordination of services with community partners. Maintains and updates knowledge through conferences, seminars, and in-service trainings as directed. Operates standard office equipment, including a personal computer. Operates an automobile to perform assigned job functions. Performs related duties as assigned. QUALIFICATIONS Required Education and Experience - Bachelor's Degree from an accredited college or university in Human Services, Social Work, Psychology, Gerontology, Criminal Justice or a directly related field Preferred Education and Experience - Master's Degree from an accredited college or university in Human Services, Social Work, Psychology, Gerontology, Criminal Justice or a directly related field - A minimum of two (2) years experience of direct service case management - Working with victims of abuse, neglect and financial exploitation Required Licenses or Certifications - Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel Preferred Licenses or Certifications - License of Social Work in the State of Michigan (LBSW, LMSW) COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: - The dynamics of abuse and the needs of victims - Community resources, human service agencies, programs and services for disadvantaged populations Skill in: - Excellent written and oral communication skills - Public speaking and presentations to adult learners - Organizational and initiative skills, including mult-tasking and time management to meet deadlines - Using good professional judgment for the welfare and safety of clients - Various software and computer programs, such as Microsoft Suite, Outlook, OneDrive Ability to: - Develop and maintain effective and appropriate working relationships - Work with multiple disciplines such as law enforcement, criminal justice, and social service providers - Work with diverse populations - Work in an environment which embraces the county's Dignity Campaign - Effectively speak, write and understand the English language - Effectively speak, write and understand a language other than English is preferred - Understand and carry out oral and/or written instructions - Accurately organize and maintain paper documents and electronic files - Maintain the confidentiality of information and professional boundaries - Work independently - Conduct oneself with tact and courtesy WORK ENVIRONMENT/CONDITIONS The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Work Environment Office or similar indoor environment: F/C Outdoor environment: O Street environment (near moving traffic): N/S Construction site: N/S Confined space: N/S Exposures Individuals who are hostile or irate: O Individuals with known violent backgrounds: N/S Extreme cold (below 32 degrees): N/S Extreme heat (above 100 degrees): N/S Communicable diseases: N/S Moving mechanical parts: N/S Fumes or airborne particles: N/S Toxic or caustic chemicals, substances, or waste: N/S Loud noises (85+ decibels): N/S Blood Borne Pathogens: N/S PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously Demand: Balancing on even or uneven surfaces/ground: N/S Bending (forward or backward bending at the waist): F/C Climbing up or down stairs, ladders, scaffolding and platforms: Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S Digging: N/S Driving on sealed and unsealed roads: O Grasping, gripping, holding, clasping with fingers or hands: O Kneeling to work at low levels: N/S Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C Lift/Carry/Move objects from one level/position to another up to 50 pounds: O Pull objects away from or towards the body: O Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O Sitting in a seated position during the task performance: F/C Standing in an upright position without movement: F/C Walking considerable distances in the facility on multiple surfaces: F/C Running considerable distances in the facility on multiple surfaces: N/S GENERAL REQUIREMENTS AND DISCLAIMERS Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.