Lush Handmade Cosmetics

Role Description The Influencer Marketing Specialist will work closely with the Influencer Lead to help execute Lush’s influencer strategies. This role will focus on fostering new and existing relationships with influencers, tracking campaign performance, and supporting influencer events and activations. You will be involved in ensuring the smooth execution of influencer campaigns, including identifying new creators to engage, seeding products, and organizing influencer communications, to help grow brand awareness and drive community engagement. Responsibilities - Influencer Outreach & Communication: Assist in identifying new creators and nurturing relationships with key influencers (mega, macro, and micro) in North America. Help maintain clear, open communication with influencers to ensure a positive brand experience. - Campaign Execution Support: Aid in the execution of influencer campaigns, ensuring that influencers receive products on time, content guidelines are followed, and influencers are engaged throughout the campaign lifecycle. - Affiliate Program Management: Support the Friends of Lush affiliate program, managing communications with affiliate influencers, ensuring smooth onboarding, supporting in task and activation ideation, and assisting in tracking performance. - Influencer Seeding: Handle the logistics of product seeding, including compiling target lists, tracking influencer requests, sending products, and following up to ensure coverage and engagement. - Campaign Coordination & Reporting: - Campaign Performance Tracking: Monitor influencer campaign performance, tracking engagement, sales, and EMV, and assist in preparing reports for the Influencer Manager and brand leadership. - Analytics Support: Assist in collecting data on campaign results, reviewing key metrics and identifying trends, success, and areas of growth to help the team optimize future campaigns based on insights. - Event & Activation Support: - Event Coordination: Support the planning and execution of influencer events, including creative ideation, venue & vendor sourcing, production logistics and on-the-ground support. - Event Results Reporting: Create comprehensive post-event reports capturing attendance, results, and insights for brand leadership. - Cross-Functional Collaboration: - Team Collaboration: Work closely with the PR, Digital Marketing, and Retail Marketing teams to ensure the execution of cohesive campaigns and consistent messaging across platforms. - Influencer Content Support: Assist in developing content guidelines for influencers and supporting them with brand-approved assets to ensure messaging is on point and consistent with Lush’s values. - Administrative & General Support: - Budget Tracking: Help track expenses and stay within the allocated influencer marketing budget, providing administrative support as needed. - Project Management Assistance: Assist the Influencer Manager in tracking ongoing projects and campaigns, ensuring that all deadlines are met and the execution is seamless. Qualifications - 3-4 years of experience in influencer marketing, social media, or public relations, ideally within beauty, lifestyle, or retail. - Ability to foster and maintain strong relationships with influencers and key content creators, ensuring ongoing brand partnerships. - Excellent written and verbal communication skills for engaging with influencers, creating campaign briefs, and supporting team efforts. - Strong attention to detail and excellent organizational skills to manage multiple campaigns, events, and tasks simultaneously. - Proficiency in social media platforms, content creation tools, and influencer marketing platforms (e.g., CreatorIQ, Influencity, etc.). Comfortable using spreadsheets, analytics tools, and reporting software. - A passion for creativity and the ability to help brainstorm new ways to engage influencers and create impactful campaigns. - Ability to adapt to fast-paced work environments, manage tight deadlines, and adjust to changes in influencer marketing strategies. Requirements - Full-time permanent role - Remote role. The successful candidate must be located in one of the key markets below: - Los Angeles, CA - New York City, NY - Toronto, ON - Salary Range: - Los Angeles and New York: $75,000 - $85,000 USD - Toronto: $75,000 - $80,000 CDN Benefits - This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. - This range is based on base salary and does not include additional bonus program and total rewards eligibility.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lush is looking for a Repair and Maintenance Manager to support the North America Retail Real Estate team with all aspects of repairs and maintenance across our retail portfolio. This role will oversee an existing and expanding North America real estate portfolio of shops, ensuring our locations run efficiently and effectively, allowing them to deliver a 5 star customer experience and enabling stores to contribute to the overall Lush business strategy. Working within the North America Property team, the Retail and Maintenance Manager will lead the function responsible for: - Reactive repairs - Planned maintenance - Escalations - Small project work - Budgeting and forecasting - Contractor performance - Maintenance call analysis and strategy In this role, you will lead a team of two Repair and Maintenance Coordinators and collaborate with teams across the business, including: - Property team - Health and Safety team - Buying, Shop Space and Planning team - Retail Operations - Earthcare - Finance team Together, you will help strengthen building systems that support reliable shop operations that align with Lush’s sustainability commitments. Reporting to the Head of Property, the Retail and Maintenance Manager undertakes the following responsibilities: - Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. - Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work. - Project managing maintenance project works in shops across North America. - Managing tenders; FM providers to larger works in shops. - Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. - Targeting large monetary savings in yearly contracts and reactive vs planned costs. - Work closely with Finance on forecasting and budgeting for North America Retail shops. - Managing appraisal submission for maintenance CapEx works required/improvements. - Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. - Main point of escalation for any issues with vendors and contractors. - Quarterly contractor reviews to assess quality of work, share feedback and review performance. - Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. - Reviewing Risk and Method Statements and supporting permits to work for contractors where required. - Collaborating with other teams to source sundries/store design items as needed and in accordance with Lush’s ethical purchasing standards. - Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. - Visiting shops and buildings across North America to carry out maintenance checks and provide support. - Continuously supporting and guiding shops, buildings and support teams, promoting a culture of accountability and continuous improvement. - Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems. Qualifications - 5-7 years of related experience and/or proven background in repair and maintenance management in-house for a North American retailer. - Excellent communication skills with proven leadership and coaching abilities. - Written and verbal communication skills to share information across different areas of the business. - Proven team leadership experience with specific examples of team development. - Outstanding organizational skills to manage deadlines and regular review dates. - Proven success with negotiation skills for both internal and external negotiations. - Confident decision-making based on experience and knowledge of the business. - Proven relationship-building experience with shopping centers, landlords and property managers across North America. - Experience setting KPIs and service level agreements for contractors to uphold required service standards. - Successful background in budget forecasting, tracking, and management to forecast, track and manage budgets. - Self-starter and collaborative team player, able to provide off-hours emergency support as needed. - Proactive approach to the needs of employees and legal requirements. - Strong problem-solving skills using past retail and/or commercial experience, team knowledge and external advisors when required. - Based in the US or Canada with the ability to travel across North America regularly. - Strong financial acumen, high-level of spreadsheet competency (Google and/or Excel) competency and CapEx planning experience. Requirements - Facilities or property management qualification (IWFM, BOMA or equivalent preferred). - LEED Green Associate accreditation is an advantage. - Based in or near an East Coast or Central U.S. city such as Boston, New York, Chicago, or Columbus. Benefits - Job Type: Permanent, Full Time - Location: North America - Remote - Travel Requirement: Remote role, with occasional travel required (approx. 4-5 days per month) across North America, based on business needs. Valid passport required. - Pay Range: $90,000 - $107,000 USD / $95,000 - $116,000 CAD Company Description Lush North America supports 252 retail stores in Canada and the USA, a business based in Canada, and manufacturing centers in Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. We believe it's our responsibility to advocate for the environment, animals and people in need. We're passionate about giving back to organizations locally and around the world.

Lush North America supports 252 retail stores in Canada and the USA, a business based in Canada, and manufacturing centers in Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. We believe it's our responsibility to advocate for the environment, animals and people in need. We're passionate about giving back to organizations locally and around the world. Buying is firmly embedded at the heart of Lush. We are a passionate, committed, resourceful team working hard to embody the ethics of the Company in everything we do. You will get the chance to harness your interest and experience in Design / Construction materials and processes, acting as the subject expert for the North American market. This is an exciting opportunity to join the Ethical Buying Team as a Retail Construction - Materials Buyer, sourcing top quality materials that align with our ethics, delivering the creative vision set by our Design teams while carefully controlling costs. You will work collaboratively with your UK counterpart and the Shop Space and Planning team (Store Design and Construction). Reporting to the Ethical Buying Manager, you core RESPONSIBILITIES will include: - Full assessment of existing suppliers Construction materials and Sundries - Working with Design, R&D, UK SSP (Shop & Space Planner) buyer and external suppliers to develop localized design solutions and innovative new options for consideration. - Working with suppliers, Shop Design & Construction teams to create timelines for new launches, project managing the items to ensure everything is delivered in a timely manner and clearly communicating changes to timelines to all involved. - Developing and sourcing new items, ensuring they meet Lush’s quality standards and ethical values, and advising stakeholders on the best options. - Research and analyze all new materials, striving to reduce or eliminate the production of waste and pollution during design, construction, operation, and end of life. - Advising internal teams (North America and global partner markets) on most appropriate local solutions related to environmental impact and industry cost. - Finding local suppliers able to supply approved specification materials, or suitable alternatives that match environmental and financial requirements. - Ensuring new suppliers are compliant with all applicable Lush’s Ethical policies. - Negotiating prices and lead times for all materials under the Buyer’s remit, compiling pricing and procurement processes and getting items set up on the system internally as required. - Develop and support a local internal testing and sign off process for new materials to ensure all options are fit for purpose - Clear communication with other global Buyers within Lush. - Working closely with the Design team and construction project managers on material specifications, prices and supplier information. - Visiting suppliers, compiling trip reports and attending trade shows to make new contacts, build upon materials archive and bring inspiration to the teams - Building and maintaining a supplier database – identifying new potential suppliers and understanding their capacities and ethics. - Supporting the sourcing of other materials as required such as retail & spa sundries. You bring the following QUALIFICATIONS: - 3-5 years of experience in the North American Retail Fit Out and Construction industry with US experience preferred. - Demonstrable negotiation skills that showcase ability to reduce costs. - Organized, solution focused, and collaborative team player. - Excellent communication skills and a strong attention to detail. - Analytical thinker with strong determination, curiosity, and great problem solving skills. - Proven ability to react quickly and build strong relationships with suppliers and internal teams. - Comfortable presenting findings to the team and the wider business, providing context and rationale for your recommendations - Ability to work well as part of a team whilst being confident to work independently. - Strong ability to research your portfolio of materials in a dynamic and proactive way, identifying innovative new options and taking ownership of delivering projects in a timely and successful manner. - True passion for ethical Buying coupled with a real understanding of our company ethics. - Occasional travel to NA stores & offices is required. Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer. We thank all interested applicants; however, only qualified candidates will be contacted. #LI-IS1 Job Type: Full-time Permanent role. Job Location: Open to candidates located within United States only. Travel Requirement: Remote role, with occasional travel required (3-4 trips per year) around North America, potentially globally based on business needs. Valid passport required. Recruitment Process Overview: This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility. Base Salary Range $72,000—$88,000 USD Best of luck on your job search, and don't forget to follow us to learn more! We Are Lush YouTube LinkedIn Find our Personal Privacy Policy details here. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.