Luminate Bank

• Overseeing the daily operations, production, and growth of the branch. • Leading a team of loan officers and support staff. • Ensuring compliance with company policies and regulatory requirements. • Driving sales performance to achieve branch goals. • Generating personal mortgage loan production to contribute to branch goals. • Developing and maintaining relationships with real estate agents, builders, referral partners, and community organizations. • Implementing marketing and business development strategies to expand branch presence. • Managing branch P&L, budgets, and expense controls. • Tracking and analyzing production metrics to identify growth opportunities. • Ensuring profitability and long-term sustainability of the branch.

• Identify and research potential clients, markets, and opportunities for growth. • Generate leads and support sales efforts through outreach, networking, and marketing initiatives. • Build and maintain strong relationships with clients, partners, and stakeholders. • Assist in the development and execution of business development strategies. • Track and report on sales activities, pipeline progress, and performance metrics. • Collaborate with internal teams to ensure seamless onboarding and delivery of services. • Attend networking events, trade shows, and conferences to promote the company’s services.

• Develop bespoke applications, microservices, and APIs that solve real business problems • Build and maintain integrations between core banking, LOS, accounting, and vendor systems • Partner with product, operations, and vendor teams to scope, design, and deliver • Write clean, tested, production-grade code and own it through deployment and support • Contribute to engineering standards, documentation, and code review

• Develop and execute a strategic plan to attract, train, and mentor the current staff of loan officers at Luminate Bank • Cultivate and maintain strong relationships with existing brokers and financial institutions to expand business opportunities and increase sales volume • Collaborate with the marketing team to create promotional materials and campaigns that highlight the benefits of our services • Organize and host educational webinars, seminars, and events to enhance partner knowledge and engagement in reverse mortgages • Monitor sales performance metrics and work towards achieving individual and team sales goals • Ensure compliance with all regulatory requirements and company policies while managing partner relationships • Prepare and present regular reports on sales performance, market trends, and partner feedback to the Division Director

• Manage the day-to-day operations of the mortgage branch to ensure efficiency, accuracy, and compliance. • Supervise, train, and support branch staff, including processors, loan officers, and administrative personnel. • Monitor pipeline activity and workflow to ensure timely loan processing and closings. • Oversee compliance with NMLS requirements, state/federal lending regulations, and company policies. • Partner with corporate operations, underwriting, and compliance teams to resolve issues and improve processes. • Ensure customer service standards are consistently met by handling escalated client concerns promptly and professionally. • Prepare and analyze branch performance reports, identifying areas for improvement. • Implement and monitor internal controls, audits, and risk management practices. • Support branch manager and loan officers with recruiting, onboarding, and training initiatives. • Drive continuous process improvements to streamline branch operations and enhance customer/employee satisfaction.

Luminate Bank® is more than a bank—we're Banking Brighter® by making financial success simple, accessible, and rewarding. Whether you're purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are on your journey, Luminate Bank® is here to support you every step of the way. The Mortgage Sales Manager (working on the title) serves as a strategic execution partner to the EVP leadership team, providing hands-on support to daily sales activity while acting as a key connector between Sales, Operations, and internal partners. This role operates close to mortgage production, ensuring initiatives, priorities, and decisions move efficiently from strategy to execution. By supporting follow-through, coordination, and execution across teams, this position enables EVP leaders to remain focused on growth strategy, talent development, market expansion, and long-term planning. This is not an administrative role. Success in this position requires a strong understanding of mortgage sales, pipeline dynamics, and operational workflows, along with the ability to proactively solve problems, influence outcomes, and move work forward in a fast-paced environment. Key Responsibilities - Partner closely with EVP leadership to support daily sales priorities, initiatives, and escalations - Monitor pipeline activity, production trends, and emerging challenges requiring leadership attention - Assist in diagnosing issues impacting loan flow, conversion, turn times, or borrower experience - Support the rollout and execution of sales strategies, campaigns, and initiatives at the branch and LO level Sales Operations Liaison - Serve as a primary point of coordination between Sales leadership and Operations (Processing, Underwriting, Closing, Secondary, etc.) - Translate operational considerations into clear, actionable guidance for sales teams - Support alignment and communication between sales leadership and operational partners Problem Solving & Issue Resolution - Proactively identify recurring sales or operational issues before they escalate - Support EVP leaders in researching, evaluating, and proposing solutions - Own follow-up and accountability on assigned initiatives, action items, or escalations - Coordinate with internal partners to ensure execution aligns with leadership expectations Sales & Field Support - Assist in the development and refinement of sales tools, processes, and playbooks - Support training initiatives, best-practice sharing, and field communications - Help ensure clarity around expectations, processes, and priorities for sales teams - Serve as a resource to Branch Managers and top producers on sales-related questions or challenges Leadership Support & Strategic Focus - Take ownership of tactical execution to allow EVP leaders to remain focused on: - Growth strategy - Talent development - Market expansion - Long-term sales planning - Prepare insights, observations, and recommendations for leadership discussions - Participate in leadership meetings as needed to represent execution realities from the field Required Qualifications - 3–7+ years of experience in mortgage lending, sales, or sales leadership support - Strong understanding of mortgage products, pipeline management, and the full loan lifecycle - Proven ability to work cross-functionally with sales and operations teams - Excellent communication and relationship-building skills - High level of ownership, accountability, and follow-through Preferred Qualifications - Experience supporting senior leadership or enterprise-level sales teams - Familiarity with LOS platforms (e.g., Encompass), CRM tools, and sales reporting - Experience in sales enablement, training, or process improvement - Exposure to EOS/Traction or similar operating models (preferred) Benefits: - Competitive base salary commensurate with experience - Participation in the annual incentive plan and other incentive plans as they are implemented. - Excellent benefits package including health, dental, vision and pre tax savings accounts (HSA and FSA). - Life and AD&D Insurance, as well as additional voluntary benefit possibilities - 401K with robust company match - Flexible PTO program - The opportunity to work for the Midwest’s fastest growing mortgage lender. - We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location Charlotte, North Carolina (Remote) Department 1010 - Criego Employment Type Full-Time (benefit eligible) Minimum Experience Experienced Compensation $112,500.