Longtail Technologies

• Own Customer Relationships • Be the primary point of contact from analyst to executive level • Build credibility with Revenue Management, Pricing, and Commercial teams • Lead both operational working sessions and strategic conversations • Drive Execution End-to-End • Own onboarding and rollout of customer workflows • Run weekly working sessions and monthly/QBR-style reviews • Coordinate internally with Product, Operations, Sales and Engineering • Ensure Adoption & Performance • Build and track structured success plans with clear owners • Monitor adoption, performance, and operational metrics • Proactively resolve product, data, or operational friction • Own Commercial Outcomes • Drive renewal readiness well ahead of contract timelines • Identify and unlock expansion opportunities • Influence commercial outcomes through strong execution • Shape the Product • Translate customer feedback into structured insights • Surface patterns and priorities to Product and Engineering