Lexense

• Represent the voice of the customers and be part of the product development roadmap. • Build CS working processes, suggest innovative solutions and look for service improvement opportunities. • Be the point of contact for our customers on all media channels. • Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately. • Build onboarding and training processes, and data knowledge centers. • Support a team of CS representatives (Students). • Study & implement new tools.