Levata

Role Description The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. As part of our team, you will focus on enterprise-level solutions including: - Mobile Device Management (MDM) implementations - Card Printer Technology deployments - Advanced system integrations Additionally, you will be responsible for resolving escalated technical issues. Qualifications - 3+ years of experience in enterprise technical solutions - Proven experience with MDM platforms and enterprise integrations - Hands-on experience with Card Printer Technology, including brands such as Zebra, HID, Matica, or Entrust (formerly Datacard) - Familiarity with card printer software platforms (e.g., ZMotif SDK, HID FARGO Connect, or equivalent) - Experience with card encoding technologies including magnetic stripe, smart chip (contact/contactless), and barcode - Project management experience with billable professional services - Experience managing client-facing technical projects with billable deliverables - Ability to work independently in a remote-first environment while managing multiple priorities - Advanced troubleshooting and problem-solving capabilities - Strong communication and customer relationship skills Requirements - Engineers are expected to manage their own travel arrangements out of pocket when traveling for customer-related services or business needs. - Must track and submit all related expenses accurately in accordance with company policies. - Reimbursement is provided based on adherence to established procedures, ensuring timely and appropriate compensation for incurred travel costs. Benefits - This is a fully remote position requiring a dedicated home office environment with minimal distractions. - A reliable high-speed internet connection is essential to support VoIP, collaboration tools, and other technical systems. - The role involves extended periods of sitting and computer work. - Up to 25% travel may be necessary to provide onsite support, attend training, or participate in professional development opportunities.