Leidos QTC Health Services

Role Description Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment? Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world. This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety. This is a remote opportunity. Primary Responsibilities - Telehealth Triage & Clinical Advice - Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries. - Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition. - Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated. - Deliver culturally competent services in English (Spanish preferred if applicable). - Crisis Intervention & Emergency Response - Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions. - Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols. - Ensure mandatory reporting and documentation requirements are met for crisis encounters. - Documentation & Compliance - Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting. - Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition. - Maintain compliance with HIPAA, cybersecurity, and privacy requirements. - Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement). - Performance & Quality Standards - Meet performance metrics including first-contact resolution, response times, and customer satisfaction standards. - Participate in ongoing quality monitoring and training programs. - Support surge operations and maintain readiness during high-demand periods or emergencies. Qualifications - Minimum Associate Degree in Nursing (ADN) from an accredited nursing program; Bachelor of Science in Nursing (BSN) preferred. - 0–1 year of nursing experience in a clinical or telehealth setting. - Active, unrestricted Registered Nurse (RN) license. Must be licensed and in good standing in all 50 U.S. states (Compact act accepted). - Must maintain licensure in compliance with telehealth regulatory requirements for all 50 U.S. states. - BLS certification required (ACLS preferred). - Must pass background investigation, and required system access. - Credentialed as a Registered Nurse with verification through primary source validation processes. - Sound clinical assessment and critical thinking skills. - Comfortable working in a fast-paced virtual environment. - Proficiency with electronic health records (EHRs) and technology platforms. - Ability to work assigned shifts in a 24/7/365 operation. - BLS for Healthcare Providers Certification. Preferred Qualifications - Telehealth or nurse triage experience. - Experience supporting military or Veteran populations. - Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson). - Experience in a clinical call center or URAC-accredited environment. Benefits - Competitive compensation. - Health and Wellness programs. - Income Protection. - Paid Leave. - Retirement. Commitment to Non-Discrimination Leidos QTC Health Services is a VEVRAA Federal contractor. Leidos QTC Health Services and each of its affiliated PCs are Equal Opportunity Employers. We have an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking an Amazon Connect Engineer on our Technology team. In this role, you will lead the design, engineering, and implementation of end-to-end Amazon Connect solutions that support business-critical operations. You will serve as the technical expert for Amazon Connect architecture, guiding development teams, translating business needs into scalable solutions, and ensuring seamless integration across platforms and systems. - Analyze, recommend, and design end-to-end Amazon Connect architecture - Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap - Document Amazon Connect architecture, including architectural decisions and design artifacts - Coordinate projects with vendors to expand and enhance business-critical systems - Assist in the initial design and development of new applications surrounding Amazon Connect - Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms - Translate business needs into long-term technical solutions - Gain a comprehensive understanding of requirements and effectively communicate them to software design teams - Work independently to design and develop Amazon Connect products or major enhancements to existing platforms - Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers - Design, develop, and maintain code using .NET, Java, React, and Terraform - Analyze and troubleshoot legacy code that may have limited documentation - Adhere to sound software engineering practices and programming standards - Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards - May lead an Amazon Connect focused development team in the design of highly complex software systems - Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges - Ensure project completion from a technical architecture perspective - Perform feasibility analyses for potential future projects and present recommendations to management - Perform other duties and responsibilities as assigned Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience - 2 years of relevant professional experience - Progressive experience designing and implementing Amazon Connect solutions - Strong experience in software development using .NET, Java, React, and Terraform - Experience designing and documenting software architecture, including design documents and interface control documents (ICDs) - Demonstrated ability to translate business requirements into scalable technical solutions - Strong understanding of systems integration, multi-platform environments, and legacy system modernization - Ability to work independently and manage technical responsibilities across multiple projects - If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS) Preferred Qualifications - AWS certifications, particularly related to Amazon Connect or AWS Solutions Architecture - Experience developing architecture roadmaps for enterprise contact center platforms - Experience coordinating with third-party vendors in large-scale system implementations - Prior experience supporting government or highly regulated environments - Strong presentation skills with experience delivering technical briefings to leadership Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include: - Competitive compensation - Health and Wellness programs - Income Protection - Paid Leave - Retirement Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.