LCMC Health

Role Description Your job is more than a job. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary. Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do. - You are welcome here. Requirements - To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. - To ensure quality care and service, we may use information on your application to verify your previous employment and background. - To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. - To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. Company Description LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Role Description As a Collector you’re a vital member of the healthcare financial team, researching billing issues and communicating with patients for payment resolution. You're also helping patients understand and manage their medical bills. With an empathetic approach, you simplify and walk patients through the bill resolution process during what may be a stressful time in their healthcare journey. You bring your people skills, professional attitude, and problem-solving ability as you interact with patients, insurance companies, and healthcare providers. Your Everyday: - Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment. - Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed. - Review posted payments and adjustments to ensure accuracy. - Analyze EOBs to ensure proper reimbursement. - Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and/or resolving appeals with third party payers in a timely manner. - Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement. - Document all activity on the patient account. - Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals. - Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor. - Observe best practice processes in follow-up and customer service activities. - Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes. - Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior. - Adhere to federal and state regulations related to the protection of patient information (e.g., HIPAA) as well as facility-specific guidelines. Qualifications - A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred. Requirements - WORK SHIFT: Days (United States of America) Benefits - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do. Company Description LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Role Description Under the direction of the Manager of Revenue Integrity, the Charge Integrity Specialist is responsible for reviewing and validating patient charges before billing to ensure accuracy and compliance with coding and billing regulations. The role involves working collaboratively to resolve discrepancies and improve the overall charge capture process by identifying trends and themes. The Charge Review Specialist ensures that all charges are accurately reflected in patient accounts and that any issues are promptly addressed. The position receives general oversight by the Charge Review Coordinator. - Review patient charges to validate they are accurately entered and supported by clinical documentation. - Ensure charges match the procedures and services provided, using appropriate charge capture standards. - Assist in daily resolution of revenue integrity edits that prevent accounts from billing, by reviewing the medical record and applicable documentation. - Identify and investigate discrepancies or missing charges in patient accounts with the intent to resolve. - Report issues and participate in the resolution of any potential or actual revenue/charge related issues. - Coordinate Charge Description Master (CDM) error findings with CDM team. - Monitor EPIC Revenue Integrity Dashboard(s) and Ri assigned work queues to assist in completion and timeliness of completion meeting Revenue Integrity Department standards. - Respond to departmental charging inquiries in a timely manner and document questions received to create repository. - Provide support for assigned cost centers within service lines in collaboration with the charge integrity teammates. - Work with Coding and other clinical departments to identify and resolve errors based on ICD/CPT Coding Guidelines and National Correct Coding Initiative edits. - Contribute and support quarterly improvement initiatives as directed by revenue integrity leadership. - Serve as primary service line representative for all charge related inquiries and issues and proper usage of charge codes. - Offer feedback on issues identified, and potential solutions, in the spirit of process improvement. - Monitor and report charge capture trends and provide input on improvements that prevent revenue leakage. - Perform quality work within deadlines and/or Key Performance Indicators (KPIs) with or without direct supervision. - Interact professionally with coworkers and customers. - Work effectively as a team contributor on all assignments. - Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. - Deliver positive patient experience, where applicable. - Complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes. - Perform other miscellaneous duties as assigned. Qualifications - Required: 2 years' experience in a hospital setting, revenue cycle, healthcare industry or coding. - Preferred: EPIC HB/PB experience. Requirements - Minimum: High school diploma or GED with equivalent combination of certification and experience is required. - Preferred: Associate’s degree in healthcare administration, Health Information or related field. - Certification: Applicable professional certification through AHIMA (CCA) or AAPC (CPC‑A, COC-A) are highly desirable. Must obtain professional credential within 6 months of employment or Epic Certified. Skills and Abilities - Interpersonal and communication skills. - Analytic and organizational skills. - Critical-thinking and the ability to meet deadlines. - Computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows operating system and Internet. Work Shift Days (United States of America) Company Description LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary. - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do. - You are welcome here.

Title: RN Care Manager-Remote Location: New Orleans United States Job Description: Your job is more than a job RN Care Manager/UR - PRN - Remote Utilization Review and or Care Manager experience preferred Acute Hospital LTAC experience needed. Epic & InterQual experience preferred You overthink every care option and scenario because, as a Care Manager, you're the hub of your patient's case management and care plan. You assure quality through the continuum of care, collaborate with members of the care team, and implement the plan of care and transition strategies. Achieving the best possible patient outcomes, appropriate length of stay, efficient utilization of resources, coordination of patient, family, and staff communication and education is the center of your nursing universe. You give new meaning to a 9 to 5 schedule because caring doesn't stop just because you've punched a clock and neither does your innovative brain. If it were your loved one, you'd expect nothing less, so you give so much more. Gatekeeper, facilitator and decision-maker, and hand-holder, you apply nursing knowledge, logic, and a little "extra" heart into everything you do. We love that about you. Your experiences, knowledge, skills, empathy, compassion, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this case management nursing role. Your Everyday Develop individualized care plans, including prioritized goals, that consider the patient's and caregivers' goals, preferences and desired level of involvement in the care management plan. Make outbound calls to assess patient's current health status. Identify gaps or barriers in treatment plans. Coordinate care for members and makes referrals to outside sources. Ensure members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation. Triage symptom-based calls per approved protocols for a wide range of patients. Enroll patients and manage alerts for various home monitoring programs. Provide approved general health information and guidance to public caller from approved sources by assessing needs of the caller. Document all workflows in EPIC system for purposes of tracking and quality assessment. Provide patient education to assist with self-management of wellness and disease. Educate enrolled members on chronic and acute disease processes. Interact with LCMC Health care partners, leadership and/or physicians to discuss clinical questions, concerns, strategies, and care plans to achieve quality and cost management objectives. Demonstrate energy, excitement, and a passion for quality work. The Must-Haves Minimum: Current nursing license to practice in Louisiana and as defined by the Louisiana State Board of Nursing, 2 years of professional nursing or care management experience. Utilization Review and or Care Manager experience preferred Acute Hospital LTAC experience needed. Epic & InterQual experience preferred WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems - it's all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. - To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. - To ensure quality care and service, we may use information on your application to verify your previous employment and background. - To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. - To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

• Develop individualized care plans, including prioritized goals, that consider the patient’s and caregivers’ goals, preferences and desired level of involvement in the care management plan. • Make outbound calls to assess patient’s current health status. • Identify gaps or barriers in treatment plans. • Coordinate care for members and makes referrals to outside sources. • Ensure members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation. • Triage symptom-based calls per approved protocols for a wide range of patients. • Enroll patients and manage alerts for various home monitoring programs. • Provide approved general health information and guidance to public caller from approved sources by assessing needs of the caller. • Document all workflows in EPIC system for purposes of tracking and quality assessment. • Provide patient education to assist with self-management of wellness and disease. • Educate enrolled members on chronic and acute disease processes. • Interact with LCMC Health care partners, leadership and/or physicians to discuss clinical questions, concerns, strategies, and care plans to achieve quality and cost management objectives. • Demonstrate energy, excitement, and a passion for quality work.

Role Description Under general supervision and leadership, the HIM Document Integrity Coordinator will analyze subject matter of documents imported, scanned, or faxed into the electronic health record to ensure accurate indexing for the legal health record. This position is responsible for the quality, accuracy, archiving, and digitalization of documents scanned into the legal health record by all staff entering documents into the electronic medical record system. This position follows all document control procedures to ensure all documents are categorized appropriately for timely retrieval by end users. Monitors appropriate work queues and systems to identify and resolve any outstanding issues. Communicates with end-users to ensure effective resolution to documentation integrity issues. Your Everyday - Validates the cataloging of all documents processed in the legal health record by following established document protocols: - Reviews priority documents according to established USCDI guidelines to ensure correct documents are viewed by epic end-users and by the patient via MyChart. - Ensures all documents reviewed meet all established document protocols with regards to quality, clarity, readability, and accuracy. - Reviews all documents in established timelines. - Identifies documents that are not created according to established document protocols and routes to correct work queue for corrections. - Monitors documents and electronic images received from clinical source system, import process, or other data systems to establish documents are readable, accurately cataloged, and a quality image is present: - Monitors established work queues from clinical areas and other data systems to ensure documents are created according to established document protocols and routes to correct work queue for corrections. - Ensures all documents reviewed meet all established document protocols with regards to quality, clarity, readability, and accuracy. - Reviews all documents in established timelines. - Catalogs and indexes incoming documents to meet established document protocols. - Performs all document and electronic image control processes to ensure the electronic health record is accurate and available for all end users. Modifies incorrect documents daily: - Performs image control processes by editing documents to the appropriate category or document type. - Performs changes to the appropriate document level, patient, encounter, or order level. - Types appropriate description if applicable. - Moves documents to appropriate patient when necessary. - Moves documents to appropriate encounter. - Moves documents to order level. - Deletes document when applicable, must place comment in document field. - Scans/imports document when missing during validation process. - Ensures Documents needing OnBase corrections are sent to the Document Corrections work queue (i.e., reorder, splitting, etc.). - Monitors, performs all functions in a timely manner as it relates to the processing of work queues in epic and OnBase to ensure the electronic health record is accurate and available for all end users and patients (MyChart): - Turnaround time on correction is performed within 3 business days from discharge. - POCS scanning is reviewed and completed by end of workday. - All other work queues are prioritized and completed according to established guidelines. - Escalated issues to management to ensure documents are meeting criteria for established turnaround. - Familiar with policies and procedures with regards to document control processing functions, applicable medical record laws and regulations: - Follow appropriate policy and procedures with regards to potential duplicates, document and data integrity, and philosophy as consistent with facility’s policy and values. - Meet and maintain established accuracy and productivity goals per departmental policies. - Other duties and projects as assigned, including but not limited to, assisting with other projects as needed, and attending required staff meetings and educational sessions. Proactively and independently solve problems. Qualifications - High School Diploma/GED or equivalent OR 2 years of work experience. - Strong analytical and organizational skills. - Ability to prioritize workloads. - Meet deadlines and work effectively under pressure. - Excellent customer service skills. - General office procedures. - Ability to problem solve and work with minimal supervision. - Knowledge of computers and typing. - Demonstrate the ability to identify and resolve issues independently and communicate effectively with other team members and management. - Proficiency with Microsoft Office Applications, with an emphasis on Excel. - Medical terminology. - Ability to learn various computer programs. Work Shift - Days (United States of America) Company Description LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary. Your Extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do. - You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. - To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. - To ensure quality care and service, we may use information on your application to verify your previous employment and background. - To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. - To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job The Systems Analyst performs a variety of technical work associated with analyzing user requirements, procedures and problems to automate clinical functions or to improve existing information technology related systems. Develops the Electronic Medical Record (EMR), ancillary application and inter-related systems to meet use and regulatory standards as well as to meet the needs of the system. Designing and building within assigned application/system to meet the needs of providers, staff, and patients. Assists in developing the tools, the providers and staff need to give health care to the patients while ensuring security and efficiency. Your Everyday IT System Support & Maintenance: - Applies analytical skills and related application knowledge to design, build and install upgrades and/or new implementations. - Troubleshoots application issues to determine best resolution. - Performs necessary maintenance tasks for assigned application(s) as required. - Reviews and test changes in newly released software to ensure integrity. - Maintains necessary documentation to reflect current system state. - Meets all project deadlines. - Effectively communicates with leadership and customers of progress and potential risk. Documentation - Maintains accurate documentation of all system configurations and other required areas. - Prepares detailed programming and/or integration specifications as required. The Must-Haves Minimum: - Required: High School Diploma/GED or equivalent OR 2 years of work experience. - Preferred: 3 years of hands-on experience with the support of LCMC Health’s legacy application systems, programming, and/or system integration support. - Preferred: Bachelor's Degree. WORK SHIFT: Days (United States of America)LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

• Work as part of the LCMC Health community. • Deliver extraordinary healthcare to every person and parish in Louisiana and beyond. • Collaborate with colleagues and stakeholders to enhance the healthcare experience.

Your job is more than a job SPECIALTIES ENT/General Surgery/Plastic Surgery/Dermatology GENERAL DUTIES - Proficiently navigates the patient health record and other computer systems/sources to accurately determine diagnosis and procedures codes, MS-DRGs and APCs assignment and all required modifiers. - Validates charges by comparing charges with health record documentation as necessary. - Communicates effectively with clinical staff, physicians and office staff and Clinical Documentation Improvement Specialist regarding documentation issues or needs related to Inpatient, Outpatient, or Ambulatory coding. - Identifies concerns and notifies appropriate leadership for resolution. Responsible for providing resolution to moderate to complex problems. - Tracks issues (i.e. missing documentation, charges and physician queries) that require follow-up to facilitate coding in a timely fashion. - Consistently meets or exceeds coding quality and productivity standards established by coding department. - Adheres to LCMC confidentiality requirements as they relate to release of any individual or aggregate patient information. - Maintains up-to-date knowledge of changes in coding and reimbursement guidelines and regulations. - Performs other duties as assigned by leadership. - Maintains working knowledge of applicable coding and reimbursement Federal, State and local laws and regulations, the Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. EDUCATION/EXPERIENCE QUALIFICATIONS - Required: High School Diploma/GED or equivalent and 3 years of work experience, or Associate’s and 1 year of experience, or Diploma/Certification in Coding and 1 year of experience. - Preferred: Associate's Degree in HIM or similar or Completion of AHIMA Approved coding program or AAPC coding program. LICENSES AND CERTIFICATIONS A certification in the following areas is also preferred: - Registered Health Information Technician from the Commission on Certification for Health Informatics and Information Management (CCHIIM)- AHIMA - Registered Health Information Administrator from the Commission on Certification for Health Informatics and Information Management (CCHIIM)- AHIMA - Certified Coding Specialist from the Commission on Certification for Health Informatics and Information Management (CCHIIM) KNOWLEDGE, SKILLS, AND ABILITIES - Comprehensive working knowledge of medical terminology, anatomy and physiology, diagnostic and procedural coding and MS-DRG or APC grouping and components of charge description master for charging functions. - Must possess knowledge of third party reimbursement regulations and billing practices. - Experience utilizing encoding/grouping software. - Ability to use standard desktop and windows based computer system, including basic understanding of email, internet, and computer navigation. - High ethical standards. - Knowledge of ICD-10-CM, ICD-10-PCS, CPT/HCPCS, MS-DRG, APR-DRG and APC coding principles and guidelines. - Experience in ICD-10-CM/PCS coding and reimbursement training. - Knowledge of Prospective Payment System (PPS) methodology for inpatient, outpatient, ambulatory and provider-based clinic encounters. - Knowledge of hospital and professional coding including provider-based billing. - Knowledge of documentation regulations of Joint Commission and CMS. - Experience with concurrent coding reviews. - Knowledge of privacy and security regulations, confidentiality, laws, access and release of information practices. - Experience in assisting and identifying learning needs as well as providing training to coding staff. - Strong analytical abilities and problem-solving skills. - Excellent oral, written and interpersonal communication skills. - Ability to organize and set priorities to ensure objectives are met in a timely manner. - Ability to adapt to change and handle challenges proactively and with pose. - Ability to effectively collaborate with physicians and managerial staff at all levels. WORK SHIFT: Variable Hours (United States of America)LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: - Greets patients, guests and family members. - Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. - Analyzes current patient information to determine if an account already exists so as not to duplicate records. - Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. - Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. - Activates scheduled accounts that have been set-up for the patient according to the registration policy. - Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: - Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. - Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. - Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy. - Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. - Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. - Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: - Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. - Attempts to collect payment at point of service for both copayments and residual payments. - Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed. - Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: - Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. - Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. - Provides directions to applicable areas of interest whether over of the phone or in-person. - Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: - Balances cash drawer daily and accounts for shortages/overages/account posting errors. - Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. - Makes department copies and reports unreconciled monies/deposits supervisor. - Follows facility cash drawer policy as applicable. - Completes and meets all job-related facility specific of LCMC requirements. EDUCATION/EXPERIENCE QUALIFICATIONS - Required: High School Diploma/GED or equivalent OR 2 years of work experience. SKILLS & ABILITIES: Minimum Required: - Excellent customer service, interpersonal, and conflict resolution skills. - Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people - Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner - Excellent decision-making skills; sound judgment in handling/escalating difficult situations - Good analytical skills with a strong attention to detail - Proficiency in computers WORK SHIFT: Days (United States of America)LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.