Laudio

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Senior Software Engineer in the Healthcare Workforce Solutions (HWS) group, you'll play a pivotal role in shaping our technology and development of the Laudio product. Reporting directly to the Sr Manager of Software Engineering, you'll work in a dynamic, fast-growing environment, building and iterating on our cloud-based platform using React, Node.js, Typescript, and AWS. Our team is globally distributed across the United States and Nepal, meaning cross-time zone collaboration is key. WHERE YOU'LL WORK - This role is primarily remote, but we prefer candidates located on the East Coast for occasional in-person collaboration. While we strive for asynchronous work, early morning meetings (7 AM ET) will be required. - Additionally, we offer opportunities to travel to Nepal as needed for deeper collaboration with our engineering team. HOW YOU'LL SPEND YOUR TIME As a Senior Software Engineer at HWS, your responsibilities will include: - Architect Scalable Solutions - you'll design, develop, and deploy software that is highly available, performant, and scalable. - Hands-on Coding - act as a key individual contributor, writing code across the full stack to drive our product and engineering roadmap forward. - Mentor - foster a culture of learning by providing technical mentorship through code reviews and design discussions. - Innovate & Improve - continuously identify opportunities to enhance our technology and operational processes. - Being Glue - contribute across multiple areas, including feature development, code optimization, infrastructure improvements, and troubleshooting production issues. WHAT YOU'LL NEED - High School Diploma or GED required. Bachelor's degree preferred. - 5+ years of experience as a Software Engineer. - Proven ability to lead projects from ideation to implementation in an iterative, agile environment. - Strong experience building delightful frontend applications with React and Typescript. - Solid expertise building scalable distributed systems using microservices architecture with Node and Typescript. - Strong database skills, including SQL performance tuning, schema design, and relational database management. - Experience building cloud-native applications on platforms like AWS or Azure. - Strong fundamentals in modern development practices, including Agile, Scrum, CI/CD, test automation, feature flagging, and observability. - A passion for writing high-quality, maintainable, and scalable code. - An ability to smoothly operate, monitor, and troubleshoot production applications under pressure. - Strong communication skills and the ability to communicate with stakeholders at all levels. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As the Director of National Accounts for Laudio, the primary and immediate responsibility of the Director of National Accounts is introducing new health systems to Laudio, partnering with sales to move these opportunities through the sales pipeline, and assisting in generating high-quality, well-priced, and multi-year contracts. As the Director of National Accounts, you have demonstrated consistent top pipeline growth and performance, preferable for rapidly growing HIT SaaS companies. You must show competence in helping to manage complex consultative sales processes via virtual and in-person selling, with the requisite ability to listen, communicate and persuade effectively with C-suite health care executives. Ideally you will have existing C-suite healthcare relationships as well as involvement and relationships in industry associations regionally or nationally. As the Director of National Accounts, you must excel in all stages of pipeline development, and given Laudio's early stage, you should be comfortable and have past success generating leads. WHERE YOU'LL WORK This position will have the flexibility to work remotely within the United States. HOW YOU'LL SPEND YOUR TIME - New client introductions, particularly to System CHROs, COOs and CNOs. The Director of National Accounts is expected to independently generate introductions to health system leaders. - Demonstrations of product to health system CNOs, COOs, CHROs, and other C-suite leaders. The Director of National Accounts is expected to be able to independently identify the operational challenges of each targeted Health System and professionally articulate how HWS products and Services could bring value and efficiency to their existing operations. Work with other SME's at HWS and Sales Solution Consultants to coordinate tailored demo's and build trust and relationships that yield sales opportunities in the pipeline and closed new logo business. - Progressing complex opportunities with many stakeholders is critical. This includes identifying champion(s), prospects, and connections to strategic priorities, budget, approval, ROI, and timeline. The Director of National Accounts is expected to develop account plans and senior peer relationships with prospects with the sales team and be able to quickly access the opportunity relative to each prospect's budget, timeline, and ability to make the ROI case. The Director of National Accounts is expected to be familiar with and to independently use the company's GTM playbook and ROI model and to properly position champions to use this ROI model to make the internal business case for Laudio. - The Director of National Accounts will be evaluated for generating senior leader approved, signed contracts to generate bookings growth. - The Director of National Accounts is also responsible for maintaining and updating prospect contacts and notes in Laudioʼs CRM (currently HubSpot). Updating this tool as close to real-time as possible is both important and essential. - Work with the Laudio Insights (Laudio's Thought Leadership arm) team members to plan and execute new relationship-building using available thought leadership content, converting them into onsite events and then into opportunities. - Lead the identification of where existing sales opportunities could be accelerated or supported by a Laudio Insights event. Work with Insights team members to plan and deploy LILA and events in existing opportunities. - Provide expertise to support the development of national Insights-based benchmarks. Using available public data and Laudio's own thought leadership, partner with Insights leadership to develop outside-in quantification of progress and opportunities with individual health systems. - Join Insights at regional and national events, as mutually determined, to build the interface between thought leadership and sales/RVPs and lead the process of converting Laudio Insights' events and content into new sales opportunities. - Work with the Insights team to communicate, translate, and build on existing thought leadership content (e.g., book, AONL and ASHHRA reports) to make them actionable for RVPs. WHAT YOU'LL NEED - Minimum of 10+ years of demonstrated revenue generating success with growing HIT companies, preferably with SaaS software offerings. - Demonstrated success in hunting/developing new prospects. - Successfully sold new innovative technology to healthcare C-suite. - Strong interpersonal skills and the ability to build rapport while quickly and confidently gaining respect. This includes strong virtual and in person presence with selling skills in one-on-one and group interactions, and superior listening and probing skills. - Comfortable with and displays mastery of and ability to trouble shoot tools/platforms needed for successful remote sales. - Excellent negotiation and communications skills and strong business acumen required. - Understanding of healthcare market, including in-depth knowledge of clinical and HR processes in acute healthcare settings. Able to have intelligent conversations with healthcare C-suite. Is viewed as a strategic partner by prospects and clients. - Must excel in an entrepreneurial environment. Exhibits high energy, has a resilient attitude and a strong work ethic, and displays enthusiasm for Laudioʼs mission and product, aligning with the values of the organization. - Demonstrates integrity with customers, prospects, and colleagues. - Solid time management, planning, organizational and project management skills with the ability to multi-task and assimilate new information quickly. - Demonstrates a strong commitment to personal growth and actively seeks to learn from experiences. - Ability to travel around 40%. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a core member of Laudio's growing product team, you will play an integral role in shaping Laudio's product and owning new features/extensions across their lifecycle. Your work will directly impact front-line leaders - helping them better manage their teams and improve healthcare delivery and quality.You will be a senior individual contributor and report to Laudio's VP of Product. You will collaborate closely with cross-functional teams including engineering, design, marketing, client engagement and sales to drive product innovation and growth. This role requires a deep understanding of market trends, user needs, and technical capabilities to deliver best-in-class solutions that delight our clients. You will be leading development of products using AI-first product development practices centered on healthcare staffing and scheduling workflows, including float pools, shift coverage, and staffing office operations. WHERE YOU'LL WORK This position will have the flexibility to work remotely within the United States. Must work in EST (preferred) or CST time zone for offshore team collaboration. HOW YOU'LL SPEND YOUR TIME - Product Strategy: Be a key collaborator in designing and driving Laudio's product strategy through qualitative and quantitative research, synthesis, and communication. Define product vision, roadmap, and go-to-market plans. - Market Analysis: Build mastery in Laudio's product, market, users, and buyers. Conduct in-depth market analysis, including competitive research, customer segmentation and trend analysis. Identify emerging opportunities and threats to inform product strategy. - Product Development: Lead the end-to-end product development lifecycle from concept to launch. Craft creative solutions, execute complex feature sets / new products, and manage them across the entire product lifecycle. - Cross-functional Collaboration: work closely with cross-functional teams including Engineering (both onshore and offshore), Design, Marketing, Client Engagement and Sales to ensure alignment and successful product delivery. Foster a collaborative and inclusive team environment. - Customer Insight: Gather and analyze customer feedback, user data, and market research to inform product decisions. Advocate for the voice of the customer throughout the product development process and create feedback mechanisms for building great products. - Performance Measurement: Define key performance indicators (KPIs) and success metrics to evaluate product performance. Monitor product performance and iterate based on data-driven insights. - Leadership: Provide mentorship to product managers and cross-functional team members. Inspire and empower the team to achieve excellence in product development and develop best practices within the function. - Stakeholder Management: Build strong relationships with internal and external stakeholders, including executives and clients. Communicate product vision, strategy, and process effectively across the organization. WHAT YOU'LL NEED - Bachelor's degree required. - 8+ years of product management experience, with a track record of successfully launching and managing software products. - Strong understanding of product management best practices, including Agile methodologies, user-centered design and product analytics. - Excellent communication and presentation skills with the ability to articulate complex ideas clearly and concisely. - Proven ability to drive the product strategy, management and execution of a B2B product launch in a fast-paced, dynamic environment. - Experience working with SaaS products and cloud technologies is a plus. - Strong analytical and problem-solving skills, with a data-driven approach to decision-making using Excel and SQL, at a minimum. - An owner's mindset - lead from the front, be hands-on, accountable, learn fast, and execute with speed and iteration. - Experience building CRM style / Workforce management products and/or healthcare workforce staffing and scheduling products-preferred. - Must work in EST or CST time zone for offshore team collaboration. - Ability to travel, expected to be 5-10%. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Lead Software Engineer in the Healthcare Workforce Solutions (HWS) group, you'll play a pivotal role in shaping our technology and development of the Laudio product. Reporting directly to the Sr Manager of Software Engineering, you'll work in a dynamic, fast-growing environment, building and iterating on our cloud-based platform using React, Node.js, Typescript, and AWS. Our team is globally distributed across the United States and Nepal, meaning cross-time zone collaboration is key. WHERE YOU'LL WORK - This role is primarily remote, but we prefer candidates located on the East Coast for occasional in-person collaboration. While we strive for asynchronous work, early morning meetings (7 AM ET) will be required. - Additionally, we offer opportunities to travel to Nepal as needed for deeper collaboration with our engineering team. HOW YOU'LL SPEND YOUR TIME As a Lead Software Engineer at HWS, your responsibilities will include: - Lead - you'll partner with Product to lead a team of software engineers using the Scrum framework to rapidly ship high quality features to production. - Architect Scalable Solutions - you'll design, develop, and deploy software that is highly available, performant, and scalable. - Hands-on Coding - act as a key individual contributor, writing code across the full stack to drive our product and engineering roadmap forward. - Mentor - foster a culture of learning by providing technical mentorship through code reviews and design discussions. - Innovate & Improve - continuously identify opportunities to enhance our technology and operational processes. - Being Glue - contribute across multiple areas, including feature development, code optimization, infrastructure improvements, and troubleshooting production issues. WHAT YOU'LL NEED - High School Diploma or GED required. Bachelor's degree preferred. - 5+ years of experience as a Software Engineer. 3+ in a technical leadership role. - Proven ability to lead projects from ideation to implementation in an iterative, agile environment. - Strong experience building delightful frontend applications with React and Typescript. - Solid expertise building scalable distributed systems using microservices architecture with Node and Typescript. - Strong database skills, including SQL performance tuning, schema design, and relational database management. - Experience building cloud-native applications on platforms like AWS or Azure. - Strong fundamentals in modern development practices, including Agile, Scrum, CI/CD, test automation, feature flagging, and observability. - A passion for writing high-quality, maintainable, and scalable code. - An ability to smoothly operate, monitor, and troubleshoot production applications under pressure. - Strong communication skills and the ability to communicate with stakeholders at all levels. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO The Sr Manager Product Design for Healthcare Workforce Solutions (HWS) will lead the overall UI/UX direction across HWS products, including Laudio and StaffGarden. This role is a senior-level player-coach who combines hands-on product design execution with leadership of a distributed design team based in Nepal. The Sr Manager of Product Design ensures cohesive, high-quality, and scalable design practices that deliver intuitive, efficient experiences for end users while advancing design maturity across the portfolio. WHERE YOU'LL WORK This position offers the flexibility of remote work within the United States and collaborates closely with U.S. based product and engineering partners plus an offshore design team. Eastern time zone preferred. HOW YOU'LL SPEND YOUR TIME - Lead hands-on product design execution, creating user flows, wireframes, prototypes, and high-fidelity UI for Laudio and StaffGarden, ensuring accessibility and usability standards are met - Manage, coach, and mentor Offshore / Nepal-based designers, providing direction, feedback, career development, and conducting design reviews to ensure consistent quality - Drive UX strategy and best practices by establishing design principles, patterns, and a shared design system across products in collaboration with the broader Ascend Learning UI / UX team. - Spearhead the integration of AI into the design and development process to maximize leverage for product and engineering teams. - Partner closely with product managers, engineering leaders, and business stakeholders to define requirements, evaluate trade-offs, and support product delivery - Conduct and support user research and usability testing, incorporating insights into product design decisions - Ensure cross-product alignment and cohesive user experiences across Laudio and StaffGarden workflows - Contribute design leadership and input into product roadmaps, feature prioritization, and long-term product vision WHAT YOU'LL NEED - Bachelor's degree in Design, Human-Computer Interaction, Interaction Design, or equivalent practical experience preferred. High School Diploma or GED required. - 8+ years of product design experience with a portfolio demonstrating end-to-end UX/UI work - 2+ years of experience in a leadership or player-coach capacity - Experience working within agile product development teams - Expert knowledge of UX and UI design principles, interaction design, and responsive design - Strong proficiency with Figma and related design tools - Proven ability to translate complex workflows into clear, intuitive user experiences - Experience creating, scaling, and governing design systems - Excellent communication, facilitation, and cross-functional collaboration skills - Experience leading or collaborating with remote or offshore design teams preferred - Familiarity with healthcare workforce workflows is preferred BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Boston

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Laudio's Director, Client Engagement has comprehensive knowledge of the overall Client Engagement function. They are counted on for key decisions that impact the department and are an evangelist across the team and cross-functionally about the work we do, the impact it has, and how we evaluate and make decisions. They are the Laudio leader for a specific set of hospitals and health system clients, ensuring the continuation of a lasting partnership between Laudio and these health systems. They work closely with those clients as a trusted advisor to ensure adoption, robust usage, impact, high satisfaction, contract renewal, and with some clients, expansion of Laudio to other departments and facilities. They partner with clients to quickly identify and overcome any roadblocks hindering these goals. These core job functions will be executed with a forward-thinking mindset of how to build, refine and improve the customer journey. They are generative, process-oriented, solutions-focused, and will be driven by achieving their goals and organizational metrics, while delighting our clients and contributing to the development of a robust, customer-focused process. WHERE YOU'LL WORK This position will have the flexibility to work remotely within the United States. Up to 30% travel to hospital client sites to onboard and work with our users. HOW YOU'LL SPEND YOUR TIME Own the relationship with client executives for a specific set of clients: - During implementation - in partnership with the Delivery team - and after first-user go-live, build and expand relationships with C-suite executive decision makers and influencers as the client moves from the sales process to the delivery and on-going relationship phases of their client journey. - Lead the client relationship once operating champions have gone live on the platform. The Director represents Laudio to the client, and is responsible for coordinating all Laudio client interactions. The Director develops valuable content for every client interaction. The Director ensures that a broad representation of client leaders (including but not limited to client CHRO and CNO) knows about Laudio and understands how the platform contributes to system strategic priorities. The Director works with Laudio Insights to bring new findings to senior client leaders. - The Director leads regular Enterprise Partnership Reviews (EPRs) with client leaders. EPRs may be virtual or on-site. It is optimal if one on-site executive visit is arranged annually for each strategic client. - The Director determines the agenda for these client meetings, assembles appropriate Laudio attendees and content, and ensures EPRs drive value for client leaders. - The Director closely oversees and monitors measures of value promised during the Sales and Implementation processes and coordinates the delivery of reports that convey Laudio impact. The Director works closely with client leaders as a trusted advisor to ensure adoption, robust usage, impact, and high satisfaction with Laudio during and following the training and implementation phase. - Coordinates and oversees the logistics associated with client reference calls with prospects, as requested by Sales. Strategic account planning: - Act as a consultative partner to clients by deeply understanding their operational and strategic needs. Align internal resources address key workforce challenges. - The Director develops a client scorecard and strategic account plan. The plan will document the client's goals and how Laudio can best meet them, evolving as the relationship between Laudio and the client matures. The plan also includes a Field of Play that identifies and guides relationship development among key client c-suite leaders. - Establishes a set of processes and areas of focus to meet strategic goals, leveraging Laudio standard playbooks. - Establishes the rhythm of topics for EPRs, e.g. applicable Laudio Insights research, a turnover analysis at the 12 month mark or Employee Engagement analysis to support their engagement outcome goals. - Takes a forward-thinking mindset of how to build, refine and improve each customer's journey. - Strengthen strategic relationships by conducting regular business reviews, aligning solutions to client goals, and using insights to shape expansion strategies that drive longterm retention and multiproduct revenue growth. - Evaluates and communicates to the EVP of Client Engagement & Delivery and to Laudio leadership the status of the client's health and any roadblocks that need to be addresses. Buyer delight and customer voice: - The Director ensures the client's voice is captured, documented, and shared with Laudio's Product team, and that appropriate follow ups occur. - Fields, prioritizes, and communicates new development suggestions and market insight to Laudio's Product, Marketing, and Sales teams. - Attends Product, Marketing, and Sales meetings as needed to communicate and advocate for client needs - Ensures key customer contacts complete Laudio's annual Buyer Engagement survey - The Director constantly looks for new opportunities for Laudio functionality across their client base and conveys market needs and trends quarterly to Product and other Laudio leaders. User delight and utilization: - The Director works with the Laudio Client Engagement Manager(s) to: - Ensure users are properly on-boarded/trained, nurtured, and informed throughout the client journey - Proactively intervene to improve adoption, supported by tools such as adoption ladders - Partners with clients to develop and deploy intervention techniques in to build Laudio utilization and value and overcome any roadblocks hindering client goals - Appropriately escalates product issues internally as required and communicates timing and resolution of issues to clients clearly and professionally Revenue, Renewals and Expansions: - Lead commercial efforts across assigned accounts, including contract renewals, and pricing negotiations. Collaborate with legal and finance to ensure timely and accurate execution of agreements, all while meeting revenue growth targets. - Identifies upsell opportunities and cultivates relationships to maximize those commercial opportunities - Drive revenue expansion within existing accounts by identifying and executing upsell and renewal opportunities, leveraging deep understanding of client needs and platform value to increase utilization and account growth - Proactively surface and qualify cross sell opportunities and seamlessly introduce appropriate sales counterparts to extend product adoption across the client's organization, ensuring smooth collaboration between Client Engagement, Sales, and Product teams. Achieving key metrics including: - Client contract renewal, annual contract value, increasing NPS and utilization, EPR execution, expansion and cross-sell revenue, strategies in place to move users up adoption ladders, demonstration of ROI, and client expansion WHAT YOU'LL NEED - A Bachelor's degree required or a Master's in a related field (e.g. MBA or MPH) preferred - 7-10+years in a Client Engagement Manager or a Project Manager in a client-facing capacity, ideally with experience managing enterprise accounts, including contract renewals, and triaging support/product enhancement feedback - 5+ years in healthcare serving hospitals / medical centers / health systems in the U.S ideally - Demonstrated skills include: - Building and maintaining strong, long-term client relationships. - Acting as a trusted advisor to clients, understanding their needs and goals. - Ensuring client satisfaction and fostering client loyalty. - Developing and executing strategic account plans. - Aligning client goals with the company's offerings and capabilities. - Proactively identifying opportunities for client growth and engagement. - Managing multiple client projects simultaneously. - Coordinating with internal teams to ensure timely delivery of services. - Monitoring project progress and addressing any issues promptly. - Effectively communicating with C-suite executives and other key stakeholders. - Articulating complex concepts in a clear and concise manner. - Facilitating productive meetings and discussions. - Quickly identifying and resolving client issues. - Developing innovative solutions to meet client needs. - Proactively addressing potential roadblocks. - Utilizing data to inform client strategies and decisions. - Analyzing metrics to measure client engagement and satisfaction. - Leveraging insights to drive continuous improvement. - Leading cross-functional teams to achieve client objectives. - Collaborating effectively with internal departments such as Product, Marketing, and Sales. - Mentoring and guiding junior team members. - Continuously refining client engagement processes. - Implementing best practices to enhance the client experience. - Advocating for client needs within the organization. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.