Knauf Insulation North America

• The Chemical Commodity Manager is responsible for the management of the organization’s chemical spend portfolio. • Develop and execute long-term sourcing strategies for assigned chemical categories, including solvents, resins, additives, and related materials. • Analyze market trends, pricing dynamics, supply conditions, and industry developments to inform sourcing decisions. • Identify and implement opportunities for cost savings, supplier consolidation, sustainability improvements, and product innovation. • Monitor raw material markets and proactively assess impacts on procurement strategies and business operations. • Identify, evaluate, qualify, and onboard new suppliers to support business needs and sourcing objectives. • Establish and maintain strategic partnerships with key chemical suppliers and vendors. • Monitor and evaluate supplier performance related to quality, delivery, service, compliance, and cost competitiveness. • Lead sourcing activities including RFQs, RFPs, bid analysis, and supplier selection processes. • Negotiate contracts, pricing agreements, commercial terms, and supply arrangements to achieve optimal value for the organization. • Ensure procurement activities comply with applicable safety, environmental, and regulatory requirements, including OSHA, REACH, and related standards. • Partner closely with manufacturing, R&D, quality, regulatory, operations, and sustainability teams to support business initiatives and operational goals.

• Providing exceptional customer service by processing customer orders, resolving inquiries and issues, and coordinating with customers and internal teams to ensure a positive customer experience and high levels of customer satisfaction. • Process customer orders in the company’s ERP software, ensuring accuracy and timely entry. • Provide product and order information to customers and the Sales team, including in-stock availability, delivery expectations, and related updates. • Respond to customer inquiries in a professional, timely, and helpful manner, ensuring requests are addressed satisfactorily. • Monitor customer orders throughout the fulfillment process and proactively communicate delays, shortages, or changes to customers and internal stakeholders. • Collaborate with Sales, Operations, Material Requirements Planning, and Transportation personnel to ensure product availability, delivery requirements, and customer expectations are met. • Handle customer complaints in a professional and timely manner, including following up on shipping errors, referring shipping issues to Transportation, entering claims, and referring claims to the appropriate team. • Maintain a thorough understanding of customer accounts, preferences, services, and product offerings to anticipate and meet customer needs effectively. • Maintain accurate customer records and account-related information within company systems, including contact details, shipping instructions, pricing information, and customer-specific requirements. • Prepare and distribute customer-related and internal reports, ensuring accuracy, completeness, and timely delivery of information. • Participate in team meetings and continuous improvement initiatives to enhance customer service processes, operational efficiency, and customer satisfaction. • Support audits and other compliance activities by maintaining accurate documentation and assisting internal stakeholders as required. • Meet established customer service performance standards, including response times, order accuracy, and customer satisfaction objectives.

• Audit and clean CRM data, including contacts, accounts, and email records • Identify and remove duplicate or outdated entries • Standardize data fields (naming conventions, formatting, required fields) • Validate and enrich contact and account data using internal and external sources • Support segmentation efforts to improve targeting and campaign effectiveness • Assist in building dashboards and reports to track data quality and sales activity • Partner with Sales and Customer Service teams to improve CRM usage and data entry practices • Document best practices and recommend process improvements for ongoing data governance