Kickstarter PBC

Role Description Kickstarter is seeking a passionate and strategic Creator Success Specialist to join our Outreach team. This role sits at the heart of our efforts to connect with and support creators, playing a vital role in driving engagement and ensuring creators have the resources and guidance they need to succeed on our platform. Reporting to the Director of Outreach, the Creator Success Specialist, Cross Category will work closely with cross-functional teams to cultivate relationships with key creators, support their campaign launches, and advocate for their needs internally. The ideal candidate is a proactive, relationship-driven professional with a strong understanding of crowdfunding, excellent communication skills, and a passion for empowering creators to bring their projects to life. The salary for this role in the United States is $70,940. In this role, you will: - Creator Engagement & Support: - Provide strategic guidance to creators, helping them craft strong campaigns, refine their launch strategies, and connect with relevant community resources. - Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support. - Community Education & Development: - Work within the assigned segment to educate and empower creators by sharing best practices, industry insights, and platform resources. - Provide operational support for community development programs like open calls, ecosystem partnerships, and Forward Funds. - Product Adoption & Feedback Loop: - Support the development and rollout of new product features and services by recruiting beta participants and driving awareness and adoption among priority creators. - Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders. - Content & Marketing Collaboration: - Utilize Kickstarter’s curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels. Qualifications - At least 2 years of professional experience working in a customer-facing role within the creative industries Kickstarter serves. - Strong, demonstrated ability to collaborate, and execute on strategic plans that get data-driven results. - Exceptional communication skills: adept at providing one-on-one guidance and support, solving problems, and translating customer needs into actionable feedback for internal stakeholders. - Strong sense of what makes projects on Kickstarter stand out – ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently. - Bonus points if you are a creator, entrepreneur, and/or have run Kickstarter campaigns. Benefits - A fully remote workforce with plenty of opportunities to get to know your colleagues. - 100% employer-paid health plan offerings. - 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s. - 25 volunteer hours each year to give back to your community. - 16 weeks of parental leave plus fertility/family planning resources. - Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend. - Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work. - Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kickstarter is seeking an experienced Senior Product Designer, Mobile to lead the re-imagination and evolution of our mobile apps. You will own the full design lifecycle for our iOS and Android platforms, working with cross-functional partners to deliver seamless experiences for our global community. Ideal candidates bring a background in designing consumer-facing mobile products with international checkout experiences, with an eye toward engagement and retention, especially those including storytelling, user-generated content, search and discovery, video, and payments. In this role, you will: - Define interaction and visual design standards for our mobile products. - Design user-centric experiences that balance user needs and business goals, can scale, and translate globally. - Own and evolve our mobile design system. - Provide an international design perspective within our product org. - Actively partner with our research team to conduct and analyze user research. - Work with teams across Kickstarter as the company works toward building a mature ecosystem that serves our community of Creators and Backers. - Collaborate with partners on cross-functional teams to ensure alignment where appropriate. Qualifications - You have solid professional experience leading design for mobile apps across iOS and Android platforms. - Your portfolio shows a proven track record of designing thoughtful, engaging, and highly usable mobile experiences. - You are knowledgeable of platform-specific design patterns and conventions across iOS and Android. - You have experience designing experiences for consumers in North America, Europe, and Asia. - You have experience designing with international privacy laws and regulations in mind. - Experience designing for commerce-based companies with international checkout experiences. - You are an excellent communicator. - You have the ability to consistently frame, explain and support your design decisions with peers and stakeholders, as well as deeply understand their feedback. - You have strengths in information architecture, interaction design, and visual design. - You are comfortable using both formal and informal methods to gather and give feedback. - You have experience with design programs like Figma, and are comfortable prototyping. - You empathize with our Creator and Backer communities and recognize how both contribute to Kickstarter’s ecosystem. - You recognize the challenges of the creative process and bringing projects to life. Requirements The salary for this role in the United States is $158,393 USD. For candidates based in the United Kingdom, compensation will be set at the local 60th percentile, benchmarked to market data and adjusted for location. Benefits You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Company Description Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. - We’re currently able to support employees based in the following US locations: CA, CO, CT, IL, MA, MD, NC, NJ, NY, OR, VA, VT, and WA. - We're also able to support employees in the United Kingdom. - Kickstarter is an equal opportunity employer. - We celebrate diversity, and we are committed to an inclusive work environment. Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms. Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kickstarter is seeking a passionate and strategic Account Director, Collectables & Comics to join our Outreach team. This role sits at the heart of our efforts to connect with and support creators, playing a vital role in driving engagement and ensuring creators have the resources and guidance they need to succeed on our platform. Reporting to the Director, Outreach, the Account Director, Collectables & Comics will work closely with cross-functional teams to develop and implement outreach strategies, cultivate relationships within creative communities, and advocate for creators' needs internally. As the owner of the company’s strategy in the Comics and Collectables categories, they work across functions to develop and maintain key relationships and partnerships to strengthen Kickstarter’s community of Comics and Collectables creators. They are responsible for maintaining and growing market share in the category through hitting key targets for acquisition of new business and retention of priority creators. The ideal candidate is a proactive, relationship-driven professional with a deep understanding of comics publishing, collectable toys, and other licensed IP-based products; strong communication skills; and a passion for empowering creators to bring their projects to life. The salary for this role in the United States is $95,000 - $113,600. Qualifications - At least 5 years of professional experience working in comics and collectables, including a network of connections with the community and industry knowledge. - Strong knowledge of comics publishing, collectable toys, and other licensed IP-based products. - Demonstrated ability to collaborate and execute on strategic plans that get data-driven results. - Exceptional communication skills: adept at speaking and presenting to small and large groups, speaking to the press, and has the ability to represent Kickstarter in a positive light at industry events. - Strong sense of what makes projects within their categories of focus stand out – ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently. - Bonus points if they are a creator within their categories of focus, entrepreneur, and/or Kickstarter creator. - Bonus points if they have professional experience and connections within an area of potential for Kickstarter (i.e., a domain where we don’t already have a strong audience). Requirements - Build and strengthen relationships with creators in Kickstarter’s community, connecting with promising businesses and individuals who could use Kickstarter to bring impactful projects to life. - Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support. - Own relationships with top-tier creators in the category of focus, assuring consistent communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches. - Develop and refine category-specific educational resources in collaboration with internal teams to better support creators. - Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources. - Serve as the face of Kickstarter within the category of focus, working with Kickstarter’s Communications and Marketing teams to pursue press appearances as well as in-person and virtual one-to-many community development opportunities. - Establish and strengthen relationships with institutions and partners within the broader creative ecosystem to build Kickstarter’s referral pipeline. - Collaborate with industry stakeholders to expand Kickstarter's reach and visibility within key creative communities. - Contribute to Kickstarter’s strategy for industry events, attending as a representative to engage with creators and industry audiences through networking and public speaking opportunities. - Leverage events to connect with new and returning creators, positioning Kickstarter as the go-to platform for their funding needs. - Own the strategy for category of focus, collaborating across the company to meet key targets for revenue, creator retention, and growth. - Advocate for Kickstarter in a competitive funding landscape, identifying and pitching new prospective creators while working to re-engage and win back those exploring alternate funding paths. - Gather market intelligence on industry trends and competing platforms to inform outreach strategies and positioning. - Support the development and rollout of new product features and services by recruiting beta participants and driving adoption among priority creators. - Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience. - Utilize Kickstarter’s category-specific curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels. - Develop strategies to highlight success stories and inspire new creators to engage with Kickstarter. Benefits - A fully remote workforce with plenty of opportunities to get to know your colleagues. - 100% employer-paid health plan offerings. - 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s. - 25 volunteer hours each year to give back to your community. - 16 weeks of parental leave plus fertility/family planning resources. - Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend. - Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work. - Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work. Company Description Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company.