KAI Partners, Inc.

• Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization. • Lead Accela system roadmaps, upgrades, and integrations; coordinate closely with City IT, Accela vendors, and implementation partners. • Oversee Accela based digital permitting tools, online portals, and customer self-service solutions. • Conduct process mapping and workflow redesign specifically aligned to Accela configurations, workflows, and business rules for permitting and development review processes. • Lead innovation efforts as they relate to Accela optimization, permitting modernization, and civic technology enablement, including selective evaluation of emerging technologies (e.g., AI, civic tech tools). • Manage full project lifecycle, including planning, budgeting, execution, and reporting. • Ensure delivery aligns with public sector governance, compliance, and performance standards. • Lead system roadmap planning, enhancements, and coordination with IT and vendors. • Oversee implementation of digital permitting tools, online portals, and customer self-service solutions. • Drive adoption of low-code/no-code solutions to improve operational efficiency. • Lead initiatives to improve customer-facing services, including permitting portals, knowledge bases, and digital workflows. • Support website modernization, accessibility, and content strategy in coordination with communications and IT teams. • Apply user-centered design (UX) principles to improve permitting and development experiences. • Develop dashboards, reporting tools, and performance metrics. • Act as primary liaison between Community Development, IT, Communications, and external vendors. • Coordinate with city departments, agencies, and leadership to align priorities. • Facilitate stakeholder workshops and cross-functional collaboration. • Oversee or mentor project teams, analysts, or technical staff. • Support onboarding and development of technology-focused roles. • Manage consultants, vendors, or contract resources as needed. • Perform other related duties, as assigned.

• Design, build, enhance, and maintain internal and client-facing web applications • Own application features across the full lifecycle, including design, development, testing, deployment, and production support • Implement user workflows, data validation rules, audit tracking, and role-based access controls • Troubleshoot and resolve issues across front-end, back-end, and database layers • Design, implement, and maintain relational databases • Define and manage database schemas, relationships, and constraints • Translate business processes into structured, maintainable data models • Build and maintain dashboards for KPI reporting and trend analysis • Integrate AI-assisted capabilities into production applications • Partner with Program Managers and stakeholders to clarify requirements and recommend solutions

• Lead capture planning efforts using the Shipley methodology to improve win probability. • Develop strategic relationships with procurement officers and program managers within state and local agencies, municipalities, and higher education institutions. • Shape and influence potential contract opportunities through proactive engagement and intelligence gathering. • Build a strong pipeline of professional services opportunities through diligent lead generation, client meetings, and networking. • Collaborate closely with proposal, recruiting, and delivery teams to ensure seamless transition from capture to execution. • Maintain detailed records of outreach activities, pipeline progress, and client engagement in the CRM system. • Consistently meet or exceed assigned revenue targets and opportunity conversion goals. • Represent KAIP at industry forums, trade shows, and client events to enhance visibility and brand awareness. • Provide continuous feedback to KAIP leadership regarding market trends, agency needs, and service alignment.