Kadmos

• Own end-to-end onboarding for new client companies, adapting onboarding approaches based on client size, region, and operational complexity • Set companies up for success by supporting crew uploads and getting seafarers invited to the platform • Coordinate with client teams to support and manage early payment runs on the platform • Actively drive clients through the onboarding funnel from “signed” to “fully live” usage, taking ownership of momentum and outcomes • Proactively engage clients who are stalled or partially rolled out • Support seafarers through mobile app setup, wallet activation, and KYC • Provide clear, patient guidance to non-technical users across regions and time zones • Handle onboarding-related questions and issues during rollout, ensuring a smooth first experience with the platform • Document and standardise onboarding processes as the platform and customer base grow • Identify onboarding friction and work closely with Product to improve self-service and assisted flows • Comfortable supporting high-volume onboarding across multiple time zones, often with many concurrent rollouts. • Work closely with Product, Ops, and Compliance as we scale onboarding in a regulated environment • Help shape a scalable onboarding function aligned with post-acquisition growth, with the potential to expand the function over time