Jus Mundi

• Manage onboarding and lead kickoff calls to create success plans aligned with customer goals • Deliver product training with a strong focus on AI features • Serve as the primary point of contact for a portfolio of customers across Brazil and LATAM • Conduct periodic business reviews and success planning sessions • Track usage, engagement, and satisfaction metrics • Collaborate with Support and Product to resolve issues and relay customer feedback internally • Monitor contract timelines and lead renewal conversations for designated accounts • Keep CRM and CS tools up to date with account data, interactions, and status