Chorus Innovations

• Define and drive the product design vision for high-impact initiatives, ensuring alignment with user needs and company goals. • Set the standard for design quality through hands-on contributions, including user flows, interaction models, wireframes, and visually compelling mockups. • Build strong, trust-based relationships with product managers, engineers, researchers, and stakeholders. • Inspire and mentor designers, fostering an environment of learning and creative exploration. • Advocate for user-centered design thinking and the role of design in achieving business outcomes. • Communicate compelling narratives that articulate the rationale behind design decisions, inspire stakeholders, and align cross-functional teams.

Senior Platform Product Designer Hybrid - Austin, TX or Long Beach, CA About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive. Our mission is to improve the lives of people and communities by democratizing technology development in health and research. About the Role The Product Design team is seeking an experienced Senior Product Designer to lead and elevate our design initiatives across a range of applications in the public health sector. We are seeking a designer who is deeply enthusiastic about crafting exceptional user experiences and is dedicated to shaping products that can significantly improve health outcomes for millions. Our leadership team is committed to making a positive impact on the world by bringing top-tier product design expertise to those who need it most: our communities. The ideal candidate should possess a genuine passion for creating refined user experiences for both native and web applications, catering to both mobile and desktop platforms. Strong collaboration skills are essential, as well as the ability to remain composed in high-pressure situations, adept problem-solving capabilities, meticulous attention to detail, and adaptability in fast-paced environments. Above all, the role requires a dedicated individual who understands Apple-level standards of excellence, and has a design aesthetic that is intentional, simple, and beautiful. This candidate should be both technical and visionary. They will partner with Technical Platform Product Managers, Data Scientists, and healthcare SMEs to create and evolve the world’s newest, most innovative platform in the healthcare space. The candidate will work on platform product features that span multiple product lines and integrate with complex systems, such as EHRs. The ideal candidate should have experience designing and delivering AI products, while also using AI products in their design and prototyping process. The candidate will focus primarily on the Chorus platform and its core features, partnering with product line-focused teams to create one unified Chorus product ecosystem. What You’ll Be Doing - Lead the end-to-end product design process, from initial concept and user research to wireframing, prototyping, and high-fidelity UI/UX design. - Collaborate closely with cross-functional teams including product managers, engineers, and healthcare experts to define design objectives and project priorities. - Develop and maintain design systems, guidelines, and best practices to ensure design consistency and scalability across products. - Leverage user research and Domain Driven Design (DDD) artifacts, gather insights and design journey maps to inform design decisions. - Create interactive prototypes to support user testing sessions to validate design concepts and gather user feedback. - Translate complex user needs and business requirements into simple, intuitive and visually appealing design solutions. - Mentor and provide guidance to junior designers, fostering a culture of collaboration and design excellence within the team. - Lead design reviews and provide constructive feedback to peers and team members to continually improve design quality. - Stay updated with industry trends, emerging technologies, and design methodologies, and share knowledge within the organization (AI, etc). - Ensure designs are simple, beautiful, and accessible. What We’re Looking For - Preferred but not required: Bachelor's degree in Design, HCI, or related field, or equivalent practical experience. - 5+ years of experience in product design working on technical products, with a strong portfolio demonstrating expertise in UI/UX design for web and mobile applications. - Experience designing and shipping AI-driven products or features (or experience prototyping AI driven ideas) - Proficiency in design tools such as Figma (preferred), Sketch, or similar software. - Extensive knowledge of user-centered design principles, information architecture, and interaction design. - Proven experience leading design projects and working in Agile development environments. - Experience in handling several complex projects simultaneously and comfortable with ambiguity and change during a project. - Strong problem-solving skills and the ability to think creatively to develop innovative design solutions. - Excellent communication and presentation skills to articulate design decisions and collaborate effectively with cross-functional teams. - Experience and interest in solving problems that can be highly technical. - Bonus: Knowledge of healthcare or other highly regulated industries is a plus. - Bonus: Familiarity with designing platforms or productivity workflow products is a plus. - Bonus: Domain Driven Design methodology experience is a plus. - A passion for health equity and our customers is a must Why You’ll Love Working with Us: - Engage with an exciting, fast-growing, and diverse group of coworkers dedicated to improving lives by breaking down technology barriers. - Work in a culturally rich environment that values diversity and inclusivity, ensuring a welcoming and supportive atmosphere for all employees - Full medical, dental, vision and life insurance benefits - 401K matching - Company stock options - Unlimited paid vacation - Performance bonuses - Company support for career and skill development - Fun company events and outings - Chorus is an equal opportunity employer with a commitment to diversity and inclusion Compensation Disclosure The anticipated base salary for this position is $141,000 and $161,000 based on the Los Angeles market. The base salary offered may vary depending on several factors, including the applicant's qualifications, relevant experience, specific skills, level of education, certifications, and the geographic location where the role will be performed. Please note that the listed compensation details apply to the base salary only and do not include additional elements of the total compensation package, such as performance bonuses, stock options, or benefits. The final compensation package will be determined by evaluating the candidate’s qualifications in relation to market standards and internal pay equity. Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact careers@joinchorus.com. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.

Senior UX Researcher Long Beach, CA (Hybrid) About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive. Our mission is to improve the lives of people and communities by democratizing technology development in health and research. About the Role As a Senior UX Researcher, you will lead research on Chorus’s most important product strategy, growth, adoption, and expansion questions, while enabling other partners to conduct the right level of research for everything else. You will turn complex user, customer, and market realities into clear insights that shape product direction in a complex healthcare ecosystem. As a senior leader on the Product team, you will champion clarity, rigor, and practical impact. Your work will help Chorus make better product decisions, build stronger team habits, and scale research as a core capability across the organization. And as the most senior individual contributor in this function, you well help define the future state of research at Chorus - shaping its operating model and long-term influence. What You’ll Be Doing - Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities, helping influence roadmap direction, investment decisions, and what Chorus chooses to scale over time - Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence - Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value - Lead targeted research for the most strategic customers where the learning has outsized business importance and clear potential to shape shared product direction, adoption, or expansion - Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time. - Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readinessUse qualitative, quantitative, and mixed-method signals together to identify patterns, measure adoption and friction, and strengthen confidence in product and roadmap decisions - Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices - Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams to conduct narrower day-to-day research with greater quality and consistency - Build and maintain a searchable research knowledge base — increasingly AI-enabled over time — that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions. What We’re Looking For - 5+ years of UX research experience in B2B SaaS research environments - Strong expertise in qualitative, quantitative, and mixed-method research approaches - Experience using research to influence product strategy, roadmap direction, adoption, and growth outcomes - Ability to independently lead end-to-end research across ambiguous, high-priority problem spaces - Experience building research operations, processes, templates, and team standards to enable others to conduct light-weight research with greater quality and consistency - Strong communication and synthesis skills, with the ability to turn findings into clear product and business recommendations Nice to Have Qualifications - Experience in behavioral health, healthcare, health tech, or social services - Knowledge of HIPAA, privacy, compliance, or other regulated-environment considerations Why Join Us? - A mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health! - Full medical, dental, vision and life insurance benefits - 401K plan - Company stock options - Unlimited paid vacation - Performance bonuses - Company support for career and skill development - Fun company events and outings - Chorus is an equal opportunity employer with a commitment to diversity and inclusion Compensation Disclosure The anticipated base salary range for this position is $140,000 – $160,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email. Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.