Johnny Was

Title: Stylist - Tucson, AZ Location: Remote Tucson, AZ - Johnny Was Job Description: Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies. Position Overview: TheStylistat Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards. TheStylistplays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, theStylisthelps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values. Key Responsibilities: Luxury Client Experience - Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle - Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase - Maintain and grow an active client book with consistent follow-up and appointment selling - Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling - Anticipate client needs and resolve concerns with professionalism and urgency - Support store events, trunk shows, and community activations to drive traffic and client engagement - Ensure an elevated client experience through personalized engagement and continued communication Sales Performance & Metrics Accountability - Achieve and exceed individual goals and KPI targets including: - Sales Volume - Transaction - Units per Transaction (UPT) - Average Unit Retail (AUR) - Average Order Value (AOV) - Client acquisition and retention metrics - Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities - Utilize CRM and clienteling tools to track performance and maximize repeat business Brand & Visual Excellence - Act as a brand ambassador, embodying the Johnny Was lifestyle and values - Maintain polished, luxury-appropriate personal presentation - Uphold company policies, operational procedures, and compliance standards - Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction Operational Excellence - Confidently oversee boutique operations independently as needed - Build strong partnerships with clients, peers, and management through effective communication - Accurately execute POS transactions, including cash handling, alarms, and security procedures - Open and close the store, performing all tasks to company standard and compliance - Assist with shipment processing, stock replenishment, and inventory management - Maintain a clean, organized, and visually compelling store environment Qualifications & Experience - 2-3+ years of luxury, contemporary, or premium retail sales experience preferred - Proven track record of achieving sales goals and performance metrics - Strong interpersonal skills with a client-first mindset - Passion for fashion, craftmanship, and styling - Ability to work in a fast-paced, results-driven environment - Flexible availability including evenings, weekends, and holidays - Ability to stand for extended periods and lift up to 25 pounds What happens next? If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile. This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application. U.S. EEOC: Know Your Rights Oxford Industries participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish. Please click here to review our Applicant Privacy Policy.

Customer Service Agent Apply locations Los Angeles, Johnny Was Headquarters Full time R46493 Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies. Our Customer Care Agents will work directly with our most prized possession, our customers. You will enhance our customer experience and maximize web sale opportunity through solutions and subject matter expertise. You will contribute to department productivity and profitability by handling all customer-led requests, inquiries, and complaints in compliance with the team’s Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). Position Overview: - Assist customers through multiple channels including voice, email, live chat, social platforms, etc. - Facilitate and assist customers in order processing, online account creation and account management - Process online order intervention requests in accordance with corporate policy - Provide customer support regarding order related inquiries (order status, tracking, replacements, returns, etc.) - Facilitate and assist customer subscription requests associated with catalog, e-mail and SMS. - Provide general support and troubleshooting with website navigation - Effectively escalate relevant feedback, experiences, or issues to promote an environment of customer satisfaction - Provide cross-functional order support in partnership with E-Comm, Returns, Retail and Loss Prevention departments - Act as a liaison cross-functionally to prioritize order intervention and order completion - Act as a SME on www.johnnywas.com customer policy, terms and conditions - Act as a SME on www.johnnywas.com product, styles and collections - Deliver exceptional customer experiences that are engaging and personalized while maintaining an environment of genuine and professional customer connections - Maintain and cultivate effective relationships with internal departments that fosters compassion, respect and teamwork - Adhere to and ensure compliance of company guidelines and department policies - Perform other related duties as required and assigned Requirements: - 3+ years customer service or call center experience required - Experience with e-commerce or start up environment strongly preferred - Experience with fashion brand or luxury retail - Exceptional communication; verbal, written and interpersonal skills - Critical thinker, self-starter with great attitude - Passionate and empathetic; a love of helping others - Demonstrates superior time management and organizational skills including sensitivity to urgent matters - Possesses adaptability, resourcefulness, ability to navigate varying request and stress tolerance - Flexible schedule; some weekends and major holidays - Zendesk, Salesforce Commerce Cloud, KWI, Microsoft Exchange experience a plus! Please note this is a hybrid position and agents will be expected to come into the office 2-3 days a week. Compensation range: $20.00/Hour - $21.00/Hour