National Oil and Lube News

• Input, verify, and maintain accurate and detailed data into company database systems • Handle confidential data with confidentiality and discretion • Ensure all data entries adhere to established company policies and procedures • Regularly perform data quality checks to identify and rectify any discrepancies or errors • Liaise and collaborate with team members to ensure smooth and efficient data management • Produce routine and ad-hoc reports as needed • Other duties as assigned by management

• Handle a large volume of inbound and outbound calls in a timely manner • Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary • Identify customer needs, research issues, resolve complaints, and provide solutions • Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team • Recommend improvements for systems and processes to boost organizational efficiency • Memorize scripts for products and services, and refer to them during calls • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately • Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriate • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality • Create and maintain record of daily problems and remedial actions taken, using call-center database • Leverage data and insights gathered by the call center to recommend and influence process improvements