Ip Glass

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Understand and work effectively with the clients’ IT infrastructure including the network environment and infrastructure. - Assist with helpdesk tasks, tracking and assignments. - Assign and resolve support requests. - Building excellent relationships and communication with customers. - Participate in IP Glass helpdesk activities, including resolving the tickets as required. - Implementation and support of enterprise technologies as per customer requirements. - Assist with IP Glass project tasks and operational responsibilities. Qualifications - Diploma or Certificate IV in Information Technology or relevant experience. Requirements - At least 1 year experience in a similar role with strong technical foundations. - Basic knowledge of networking concepts and protocols equipment, firewalls and network security. - Basic experience with network hardware and infrastructure such as routers, hubs, servers, VPNs and switches. - Strong analytical and problem solving skills. - Good time management skills to coordinate various project aspects.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Security Specialist / Associate Network Engineer provides operational security and network support across multiple customer environments within a managed services model. A core requirement of the role is hands-on analysis of security event logs and reports using FortiAnalyzer or an equivalent SIEM platform, supporting incident response, service assurance, and customer reporting. The role is operations-focused and works closely with NOC/SOC functions, senior engineers, and Service Delivery Management to meet SLAs and customer expectations. Core Responsibilities - Log Analysis & Reporting (Mandatory) - Monitor, analyse, and interpret security and network event logs using: - FortiAnalyzer - Another enterprise SIEM platform (e.g. Microsoft Sentinel, Splunk, QRadar, Elastic) - Perform daily and reactive log analysis to identify: - Security incidents and anomalies - Policy violations and blocked traffic - Authentication, VPN, and system-level events - Use SIEM capabilities such as log filtering, correlation, dashboards, and historical search to support: - Incident investigation - Root cause analysis (RCA) - Trend identification - Produce, fine-tune, and analyse customer-facing and internal reports, including: - Scheduled operational/security reports (daily, weekly, monthly) - Incident and post-incident summaries - Audit or compliance-support reporting where required - Validate log ingestion, coverage, and retention, escalating issues such as missing logs, parsing errors, or data gaps. - Managed Services Operational Responsibilities - Provide Level 1–2 operational support for customer network and security services under defined SLAs. - Respond to alerts and events generated by SIEM platforms in accordance with runbooks and escalation procedures. - Execute approved BAU changes relating to security monitoring, logging, and reporting. - Support incident, problem, and change management processes in an ITIL-aligned environment. - Contribute to problem management and service improvement, using log data to support findings. - Maintain accurate customer documentation, including logging scope, alert thresholds, and report schedules. - Participate in 24×7 operations or on-call rotations where required. Qualifications - 1–3 years’ experience in a network operations, security operations, SOC, NOC, or managed services role. - Hands-on experience with FortiAnalyzer or another SIEM platform, including: - Event and security log analysis - Log correlation and investigation - Report creation and scheduling - Ability to interpret firewall, network, and security events in a customer-impact context. - Solid networking fundamentals: TCP/IP, routing, switching basics, NAT and VPN concepts (IPsec / SSL). - Experience working with monitoring tools, ticketing systems, and SOPs in a managed services or operations environment. - Understanding of incident-driven operations and escalation workflows. - Vendor or industry certifications (desirable): Fortinet (FCA / FCP or equivalent), SIEM or security fundamentals. - ITIL Foundation awareness or certification is advantageous. Personal Attributes - Strong analytical mindset with attention to patterns, anomalies, and trends. - Ability to clearly explain log-based findings to senior engineers, service delivery teams, and customers. - Comfortable working under pressure in incident-driven, SLA-based environments. - Disciplined approach to documentation, reporting accuracy, and process adherence. - Motivation to grow into senior security, network, or SOC engineering roles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Vulnerability Management & Patching Specialist is responsible for delivering vulnerability identification, risk‑based prioritisation, remediation coordination, and patch compliance across multiple customer environments in a managed services model. The role operates within clearly defined service scopes and shared‑responsibility agreements, using tools such as Tenable and patch management platforms (e.g. ManageEngine Patch Manager Plus or equivalent) to reduce customer risk while meeting contractual SLAs, regulatory obligations, and operational stability requirements. Core Responsibilities - Vulnerability Management - Perform scheduled and ad‑hoc vulnerability scans across customer environments using Tenable or equivalent platforms, in line with contracted service scope. - Analyse scan results to: - Validate findings and eliminate false positives. - Assess risk based on severity, exploitability, and asset criticality. - Determine remediation ownership under the shared‑responsibility model. - Prioritise vulnerabilities according to customer SLAs, regulatory requirements, and threat exposure. - Track vulnerabilities through their lifecycle, from detection to remediation, mitigation, exception, or risk acceptance. - Support SOC escalation workflows for critical or actively exploited vulnerabilities. - Patch Management - Plan, coordinate, and execute patching activities where patching is included in the managed service scope. - Use ManageEngine Patch Manager Plus or equivalent tools to: - Automate patch deployment. - Schedule maintenance windows. - Enforce approval workflows. - Monitor patch success and compliance. - Support emergency and zero‑day patching in response to high‑risk vulnerabilities. - Ensure patching activities minimise customer impact through testing, staged rollouts, and rollback planning. - Maintain patch baselines across servers, endpoints, and supported applications, aligned to customer contracts. - Service Delivery, Governance & Reporting - Produce customer‑facing vulnerability and patch reports, including: - Outstanding vulnerabilities by risk level. - Patch compliance status. - SLA performance and remediation trends. - Provide clear remediation guidance to customers where patching responsibility remains client‑owned. - Maintain accurate documentation of: - Patch schedules and deployment outcomes. - Vulnerability exceptions and compensating controls. - Risk acceptances and approvals. - Support customer audits, cyber‑insurance, and regulatory evidence requests. Qualifications - 3–5 years’ experience in vulnerability management, patch management, SOC, or MSSP operations. - Hands‑on experience with vulnerability management tools, such as: - Tenable Vulnerability Management / Tenable Security Center. - Qualys or equivalent (transferable skills accepted). - Experience with patch management platforms, such as: - ManageEngine Patch Manager Plus. - SCCM, WSUS, BigFix, Tanium, or similar. - Strong understanding of: - CVEs, CVSS, exploitability, and risk‑based remediation. - Windows and Linux patching models. - Third‑party application patching. - Experience working in multi‑tenant, SLA‑driven environments. - Familiarity with ITIL processes, particularly Change, Incident, and Problem Management. - Relevant certifications (preferred but not mandatory): - Tenable certifications. - Security+ or equivalent. - ITIL Foundation. Personal Attributes - Strong organisational skills to manage multiple customers concurrently. - Ability to clearly communicate risk, remediation status, and ownership boundaries to customers. - Comfortable operating in high‑pressure, incident‑driven scenarios. - Detail‑oriented with a strong focus on evidence, reporting accuracy, and audit readiness. - Proactive mindset focused on continuous service improvement.