InfoConsulting

• Customer Advisory & Discovery Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities. • Facilitate future-state design discussions across service management and asset-intensive operations. • Translate business requirements into practical solution approaches. • Challenge inefficient legacy processes and recommend best-practice operating models. • Solution Design & Delivery Support end-to-end implementation projects from discovery through go-live. • Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution. • Prepare functional design documents, process maps, user stories, and backlog items. • Work closely with technical teams on integrations, reporting, and data requirements. • Support testing cycles, training, cutover, and hypercare activities. • Stakeholder Management Build trusted relationships with customer sponsors, operational managers, and frontline users. • Present clearly to executive and operational audiences. • Manage workshops professionally and drive decisions to closure. • Communicate risks, dependencies, and recommendations with confidence. • Quality & Commercial Discipline Deliver high-quality outputs on time and to agreed standards. • Support scope management and identify change impacts early. • Contribute to strong project margin outcomes through disciplined delivery.

• Customer Advisory & Discovery Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities. • Facilitate future-state design discussions across service management and asset-intensive operations. • Translate business requirements into practical solution approaches. • Challenge inefficient legacy processes and recommend best-practice operating models. • Solution Design & Delivery Support end-to-end implementation projects from discovery through go-live. • Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution. • Prepare functional design documents, process maps, user stories, and backlog items. • Work closely with technical teams on integrations, reporting, and data requirements. • Support testing cycles, training, cutover, and hypercare activities. • Stakeholder Management Build trusted relationships with customer sponsors, operational managers, and frontline users. • Present clearly to executive and operational audiences. • Manage workshops professionally and drive decisions to closure. • Communicate risks, dependencies, and recommendations with confidence. • Quality & Commercial Discipline Deliver high-quality outputs on time and to agreed standards. • Support scope management and identify change impacts early. • Contribute to strong project margin outcomes through disciplined delivery.

• Identify, engage, and qualify new business opportunities. • Build a strong pipeline of high-quality meetings for the sales organization. • Help expand the company’s presence across engineering, manufacturing, mining, utilities, and other asset‑intensive sectors. • Work side by side with Sales Executives, Marketing team, Account Managers and Consulting leaders to turn early‑stage conversations into meaningful, qualified opportunities. • Execute structured outbound prospecting campaigns via phone, LinkedIn, email and industry channels. • Identify and engage senior decision makers: CIOs, CFOs, CTOs, COOs, Heads of Operations, Asset Managers and Transformation Leaders. • Conduct introductory discovery conversations to understand challenges related to ERP, EAM, service management and digital transformation. • Deliver prospecting activity in line with KPI expectations, contributing to the annual target of 16 SQLs (Sales Qualified Leads). • Qualify opportunities using frameworks such as SPICED, BANT or similar. • Book qualified discovery meetings, demos and workshops for the Regional Sales Executive and Account Manager. • Maintain accurate CRM activity and pipeline data. • Ensure consistent follow‑up, nurturing and pipeline progression. • Manage multiple outreach campaigns simultaneously.

• Analyse client business requirements to design and implement effective IFS Service Management solutions. • Configure, integrate, and customize IFS Cloud FSM to meet client needs. • Provide expert advisory services on service management lifecycles, focusing on planning, scheduling, work order management, and communication. • Facilitate seamless IFS implementations and upgrades, ensuring minimal disruption to client operations. • Deliver training and ongoing support to clients, creating comprehensive documentation and guides. • Collaborate with stakeholders to ensure successful project delivery and client satisfaction.

• Installing, configuring, and maintaining Oracle Database instances across DEV / TEST / PROD environments. • Performing Oracle Database patching (PSU / RU / one-off patches). • Executing and supporting Oracle Database upgrades (e.g. 12c → 19c or similar), including planning and execution. • Configuring and managing backup and recovery using RMAN (Recovery Manager). • Performing database restore and recovery activities (both planned and incident-driven). • Supporting database migrations between environments (e.g. PROD → TEST / DEV). • Monitoring database health, troubleshooting incidents, and resolving performance issues. • Optimizing SQL queries and supporting performance tuning activities. • Adjusting Oracle database parameters based on performance and stability needs. • Providing database-level technical support for IFS Applications / IFS Cloud. • Creating and managing users and roles in IFS. • Supporting IFS upgrades, deployments, and integrations from a database perspective. • Working closely with IFS consultants, middleware, and infrastructure teams. • Supporting on-premise and cloud-based Oracle environments.