GPRS

• Contribute to the design and implementation process for Azure Architecture, ensuring alignment with business goals and compliance with security standards. • Collaborate with engineering teams to design and implement highly available, scalable and fault-tolerant infrastructure. • Providing infrastructure and platform guidance, establishing standards, and technical decision-making. • Build and maintain CI/CD pipelines using GitHub Actions. • Deploy and support applications in AKS (multi-environment). • Implement and manage infrastructure using Terraform. • Monitor systems using Azure Monitor, Application Insights, and Log Analytics. • Troubleshoot production issues and performance problems. • Contribute to observability and reliability improvements. • Apply security best practices across infrastructure and deployments. • Collaborate with teams to improve deployment workflows and automation. • Manage and Optimize Cloud Infrastructure Costs.

• Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication • Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments • Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships • Coordinates with the Client Solutions Manager on new projects • Partner with manager to review projects and verify all necessary information is included and objectives are clear • Manage up to 40-50 projects concurrently • Schedule projects with Client Solutions Coordinators • Coordinate with onsite contact and set expectations for field work with client • Being a Brand Ambassador through professional and respectful communication to both team and clients • Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects • Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments • Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages • Recognize when to seek assistance from team members or other resources to ensure project success • Troubleshoots problems and provides clear expectations to onsite contacts • Works with the internal team to identify and correct problems assigned to projects • Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met • Coordinates and collaborates with clients to ensure deliverables are met on time and on scope • Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client • Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager • Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients’ needs • Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work

Role Description The Salesforce Administrator is responsible for owning the administration, configuration, and optimization of GPRS’ Salesforce platform, including embedded DealHub CPQ functionality. This role will partner with sales, marketing, operations, and service teams to deliver scalable solutions that support a growing service-based business. During the first year, this position will also support Salesforce implementation activities, including configuration validation, testing, documentation, user readiness, go-live support, and post-go-live stabilization. Job Goals - Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing Cloud Account Engagement, and embedded DealHub CPQ functionality during the first year. - Administer and optimize Salesforce to improve process efficiency, platform governance, data quality, reporting visibility, and user adoption. - Partner with sales, marketing, operations, and service teams to deliver scalable Salesforce solutions that support lead management, quoting, customer intake, service workflows, and operational handoffs. Job Responsibilities - Support first-year Salesforce implementation activities, including testing, documentation, training support, go-live readiness, and post-go-live stabilization. - Collaborate with internal teams, vendors, consultants, and developers on integrations, custom development, and platform enhancements. - Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud functionality, including leads, accounts, contacts, opportunities, cases, activities, queues, assignments, and service workflows. - Administer and support embedded DealHub CPQ functionality, including quoting workflows, product and pricing rules, approval processes, quote templates, and Salesforce integration points. - Support Marketing Cloud Account Engagement, campaigns, lead routing, lead source tracking, marketing attribution, and marketing to sales handoffs. - Partner with internal stakeholders to gather requirements and deliver scalable Salesforce solutions that improve efficiency, visibility, and user adoption. - Manage Salesforce users, roles, profiles, permission sets, sharing rules, page layouts, record types, fields, objects, and validation rules. - Build and maintain Salesforce automation using Flow, assignment rules, approval processes, and other declarative tools. - Design and maintain reports and dashboards for pipeline visibility, marketing performance, customer activity, service operations, and executive reporting. - Support service-based workflows across intake, quoting, scheduling, work order visibility, and customer follow-up. - Monitor and improve data quality through duplicate management, validation rules, data cleanup, imports, naming standards, and governance processes. - Provide Salesforce support, troubleshooting, training, and documentation for end users and business stakeholders. - Support Salesforce releases, sandbox testing, deployment planning, change management, and post-release validation. - Maintain current knowledge of Salesforce functionality and proactively recommend improvements to platform design, automation, reporting, and user experience. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related discipline, or equivalent practical experience. - 5+ years of hands-on Salesforce administration experience and Salesforce Administrator Certification, or the ability to obtain certification within 6 months. - Experience configuring Salesforce security, automation, custom objects, reports, dashboards, and data quality controls. - Experience supporting Sales Cloud, Service Cloud, Account Engagement, and service-based business processes. - Experience supporting CPQ platforms, quote to cash tools, or sales quoting workflows. - Proven ability to translate business requirements into scalable Salesforce configuration, automation, and reporting solutions. - Strong troubleshooting and communication skills, with the ability to support both technical and non-technical stakeholders. Preferred Qualifications - Salesforce Platform App Builder and/or Marketing Cloud Account Engagement Specialist Certification. - Experience supporting large Salesforce environments with 250+ users across multiple departments or business functions. - Experience administering DealHub CPQ or embedded CPQ functionality within Salesforce. - Advanced experience with Salesforce Service Cloud capabilities such as Knowledge, Omni-Channel, entitlement management, service reporting, or complex case routing. Benefits - Full medical, dental, and vision insurance with day-one coverage. - 401k with company matching beginning on day one. - Life, Short-Term, and Long-Term Disability at no cost to our employees. - Paid holidays and paid time off. - Leadership development training programs. - Additional benefits to support our strong commitment to the development of each team member.