Hub Group

The Senior Account Manager, Final Mile continuously enhances and builds the client business relationship by providing overall account support at the strategic and day-to-day level. He or she is responsible for contributing to Client Services achieving their annual goals related to revenue, customer satisfaction and successful delivery of Final Mile services. Responsible for oversight and management of multiple Final Mile accounts with annualized revenue greater than $5 million in total. Ability to lead Account Managers and related staff to ensure that all aspects of the accounts are proactively serviced and maintained. Efficiently service the needs of assigned client base by building excellent working relationships at all levels. Support the implementation, growth, and ongoing maintenance of assigned accounts, including virtual and in-person business reviews. Act as a subject matter expert on client-specific operations, procedures, and practices. Identify new sales opportunities and revenue growth potential within existing accounts. Drive the development and execution of specific strategic client programs to enhance satisfaction and create value for clients. Perform analysis to review revenue and margin growth opportunities and develop action plans to drive continuous improvement. Any other duties and responsibilities as assigned.