Hospice Acquisition Company LLC

Role Description The Chief of Staff serves as a strategic partner and operational right hand to the Chief Executive Officer. In a small hospice environment, this role bridges leadership and frontline operations — ensuring the CEO's priorities are translated into action, that key initiatives stay on track, and that the organization operates with the rhythm and discipline needed to deliver exceptional patient- and family-centered care. The Chief of Staff is a trusted generalist who combines sharp analytical thinking with strong relational skills, thriving in the ambiguity that accompanies organizational growth and change. How you will make an impact: - CEO Partnership & Executive Support - Serve as a thought partner to the CEO on strategic priorities, organizational decisions, and key communications. - Prepare the CEO for meetings, board presentations, and external engagements — including briefing materials, talking points, and follow-up tracking. - Manage the CEO's time and attention by triaging issues, delegating where appropriate, and ensuring focus on highest-value activities. - Draft and refine executive communications including staff announcements, board memos, and stakeholder updates. - Operational Coordination & Execution - Own cross-functional project management for strategic initiatives — tracking milestones, surfacing risks, and holding owners accountable. - Build and maintain operating cadence: leadership meeting agendas, weekly priorities, and decision logs. - Identify organizational bottlenecks, redundancies, and gaps; recommend and implement solutions. - Serve as an integrator between clinical, administrative, and business development functions. - Sales & Growth Support - Support the development and tracking of the admissions pipeline, including coordination with referral source development activities. - Assist in standing up sales infrastructure — including CRM implementation, activity reporting, and territory management. - Monitor admissions metrics and prepare performance dashboards for CEO and board review. - Culture, Communication & Change Management - Champion organizational culture and serve as a visible, accessible member of the leadership team. - Support onboarding of new leaders and integration of new team members into the executive function. - Facilitate difficult conversations across functions by providing objective framing and mediation support. - Coordinate all-staff communications, town halls, and recognition initiatives. - Branding & Marketing - Own the hospice's brand identity — ensuring consistency across all external materials, digital presence, and community touchpoints. - Develop and execute marketing initiatives that support referral growth, community awareness, and organizational reputation. - Manage or oversee the production of collateral, website content, social media, and event presence in coordination with clinical and BD teams. - Track marketing spend and ROI; present regular updates to the CEO and leadership team. - Serve as the primary point of contact for any external marketing or design vendors. - Credentialing & Provider Enrollment - Oversee the credentialing and re-credentialing process for offices, ensuring timely completion and accurate record-keeping. - Coordinate with payers for provider enrollment and maintain enrollment status across Medicare, Medicaid, and commercial contracts. - Serve as the organizational point of contact for credentialing bodies, state licensing boards, and accreditation agencies. - Build and maintain a credentialing calendar to proactively manage expiration dates, renewals, and compliance deadlines. - Facilities & Lease Management - Manage the organization's real estate portfolio, including office leases, equipment leases, and vendor service agreements. - Track key lease terms, renewal windows, and landlord obligations; surface risks and opportunities to the CEO in advance. - Coordinate facility needs assessments as the organization grows. - Serve as the internal liaison with legal counsel on lease negotiations, amendments, and new site agreements. - Board & Governance Support - Coordinate board meeting logistics, including agenda preparation, material compilation, and minute review. - Track board action items and ensure timely follow-through. - Maintain governance calendar and support compliance with regulatory or accreditation requirements. Qualifications - Bachelor's degree in healthcare administration, business, or a related field. - Minimum 5 years of progressive experience in healthcare operations, strategy, or executive administration. - Demonstrated ability to manage complex projects across multiple stakeholders. - Strong written and verbal communication skills; ability to draft board-quality documents. - Proficiency with CRM systems, project management tools, and Microsoft Office Suite. - High degree of discretion, integrity, and emotional intelligence. Preferred - Experience in hospice, home health, or post-acute care settings. - Familiarity with Medicare/Medicaid hospice regulations and survey readiness. - Experience with EMR systems, particularly HCHB (Homecare Homebase). - MBA or MHA, or equivalent graduate-level education. - Prior experience in a high-growth or turnaround organization. - Experience managing provider credentialing, payer enrollment, or accreditation processes. - Background in healthcare marketing, brand management, or referral-focused communications. - Familiarity with commercial and office lease administration, including multi-site portfolios. Travel Requirements This role may involve up to 25% travel annually. The position may be office-based or remote for individuals located outside of markets where the organization maintains a physical office. Work is primarily conducted in an office environment.