Hextom

• Deliver thorough answers to questions raised by App users. • Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner. • Troubleshoot issues reported by users from both user behavioural and technical perspectives. • Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. • Escalate potential bugs and feature requests to the development team. • Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps. • Work with the development team on issues, and brainstorm solutions.