Heartland Security Insurance Group

About Us About Us Contract Claims Services, Inc. (CCSI) provides professional claims handling and adjusting services for insurance carriers, self-insured groups, and managing general agencies across a variety of industries. Our team delivers efficient, fair, and timely claims resolutions that reflect our commitment to quality service and trusted partnerships. As a subsidiary of Heartland Security Insurance Group, CCSI combines the expertise and responsiveness of a specialized adjusting firm with the stability and resources of a larger organization. This allows us to deliver customized solutions while maintaining the personal attention our clients value most. At CCSI, we pride ourselves on our integrity, professionalism, and dedication to doing what’s right—for our clients and the people they serve. Our culture is built on teamwork, accountability, and continuous improvement, ensuring every employee has the opportunity to grow and make an impact. Join us and become part of a company where your expertise and commitment truly matter. To learn more about Contract Claims Services, Inc. please visit: https://www.ccsapps.com/ To learn more about Heartland Security Insurance Group please visit: https://www.heartlandsig.com/ Adjuster Trainee Primary Responsibility The Adjuster Trainee will develop skills to handle an assigned caseload of workers' compensation claims. The position will be responsible for contacting injured workers, clients and any additional parties to determine compensability. Essential Functions & Responsibilities - Participate in training introducing workers’ compensation claims handling and applicable laws - Learn to read and interpret complex documents including regulations, statutes, legal documents, investigative reports, medical records, medical bills and claims notes - Learn to use claims management software and other related software for claims handling and reporting - Manage medical treatment to provide the optimum level of care while controlling costs - Learn skills such as investigative communication, negotiation, and decision-making - Evaluate facts, write clear and concise reports and develop a plan of action. - Calculate reserves for each claim and adjust as needed. - Analyze and determine the eligibility of benefit payments - Communicate effectively through telephone and electronic correspondence with managers, clients, providers and injured workers Required Qualifications - High school diploma or equivalent - 3 years or more of office experience - Proficient in Microsoft Office Suite of products - Experience working in a work from home environment Preferred Qualifications - Bachelor’s degree from a four year college or university preferred; - or one to two years related experience and/or training; - or equivalent combination of education and experience

About Us Heartland Security Insurance Group (HSIG) is a diversified holding company specializing in insurance, risk management, and financial services. Through our family of subsidiary companies—including Hibbs-Hallmark & Company, Claims Administrative Services (CAS), and Contract Claims Services (CCS)—we provide comprehensive solutions that protect businesses, employees, and communities across the country. At HSIG, our culture is built on honesty, integrity, and teamwork. We’re a family business that values hard work — but never at the expense of our families. We believe in supporting one another, focusing on results (not politics), and creating an environment where every associate can thrive personally and professionally. Our team is entrepreneurial and forward-thinking, always looking for opportunities while remaining disciplined and committed to protecting the company’s long-term financial strength. We take pride in offering a comfortable, professional, and fun workplace — one that fosters collaboration, growth, and lasting success. At Heartland, we want every team member to feel valued, inspired, and confident in building a rewarding career and a prosperous future. Join Heartland Security Insurance Group and be part of a company that does business the right way — with integrity, balance, and heart. To learn more about Heartland Security Insurance Group please visit: https://www.heartlandsig.com/ **Remote Role in Texas** SQL Developer Primary Responsibility The SQL Developer will primarily be responsible for MS SSIS, SSRS and SSAS development. In addition, this position will be responsible for stored procedure, view and index development, as well as SQL Server instance management and performance tuning. Essential Functions & Responsibilities - The SQL Developer will be primarily responsible for MS SQL Analysis Services, Integration Services, Reporting Services, Stored Procedures, Views, Indexes and relational database architecture. - This position will work with end users in developing analytic and reporting tools, and with the application development group in database schema, stored procedure and view development. - Duties will also include MS SQL server maintenance and tuning to achieve maximum performance. - Create, monitor and troubleshoot SQL jobs, and integration service packages. - Writing and creating data load scripts and stored procedures; ensuring that data is loaded in a timely manner and to vendor and/or client specifications. - Ability to work with various departments and associated vendors and/or clients with data issues. - Performance Tuning: review monitoring tools and query execution plans to maintain or increase query efficiency. Also perform root cause analysis on query performance issues to improve application response time for our clients - Other duties as assigned. Required Qualifications - Qualified candidates must possess a bachelor's degree in Computer Science or related discipline - At least 3 years’ experience in Microsoft SQL Server development and management. Preferred Qualifications - Prefer experience in the areas of Insurance, Claims or Finance. - Experience with Power BI Server, Power BI Desktop, Power Query (M language), and Data Analysis Expressions (DAX) is preferred. Knowledge, Skills & Abilities - Must be proficient in Microsoft SQL Server 2012,2016 and 2022, Analysis Services with in-depth knowledge of authoring SRSS reporting and SSIS development for SQL Agent jobs. - Other requirements include a strong work ethic, team player, attention to detail, the ability to multi-task and meet timed deadlines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are Hibbs-Hallmark & Co. Insurance is a diversified risk management company providing a complete portfolio of services including custom-designed traditional insurance and self-insurance programs, loss control, and claims administration. Our ability to be innovators in the industry has enabled us to become one of the largest risk management firms in the Southwest, with offices in Tyler, Dallas, Forney, Austin, Houston, and San Antonio. We will continue to work hard to earn business and provide our clients with the highest possible level of service and expertise. www.hibbshallmark.com Structure and Ownership With roots back to the 1800s, Hibbs-Hallmark & Co. Insurance was the founding entity for Heartland Security Insurance Group in 2001. Heartland is comprised of eight different insurance and risk management businesses, providing products and services globally. Each of the companies offers solutions to distinct client groups in the federal, state, and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership. In addition to providing an important retirement benefit to associates, the ESOP assures that everyone in the organization has a vested interest in providing the very highest level of service to the client. Commitment to the Community Hibbs-Hallmark & Co. Insurance, and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities. Licensing Hibbs-Hallmark & Co. Insurance is licensed in all fifty (50) states. **REMOTE ROLE IN TEXAS** Commercial Lines Account Manager Primary Responsibility The Commercial Lines Account Manager will be primarily responsible for servicing and handling commercial accounts with a total book between $300,000 to $500,000 in revenue. Essential Functions & Responsibilities - Provide technical support for the producer in maintaining existing commercial accounts in accordance with the objectives and procedures outlined in the agency procedures and workflows - Responsible for coordinating the renewal process, account development and retention of existing customers - Collect necessary renewal marketing information such as supplemental applications, schedules and loss runs - Provide quotes for new and existing business, update applications, assist with marketing process, prepare proposals/summaries and/or premium comparisons - Ability to handle insured and underwriting questions - Ability to create and process finance agreements - Orders and issues binders, certificates, policies, endorsements, and other related items - Complete all billings and invoicing on new business, renewals, endorsements, audits, and monthly reports - Proficient in all Account Processor and Associate Account Manager essential functions & responsibilities - Responsible for maintaining the integrity of client and policy information in the agency management system - Establish and build relationships with customers and carriers Additional Functions & Responsibilities - Prepare and maintain reports that may be required by management. - Provide backup and support for other team members. - Pursue a designation program of personal and professional development Required Qualifications - High school diploma or equivalent and/or college degree - Hold a valid Texas General Lines Agent license - At least three years of commercial lines insurance experience Preferred Qualifications - College degree - A minimum of one of the following designations: QCLS, ACLS, PCIA, ACSR, CISR, AAI, CPCU, CIC or CRIS Knowledge, Skills & Abilities - Intermediate to advanced-level proficiency with Microsoft Office - Ability to learn the agency management software. - Ability to work with internal and external clients at all levels. - Ability to follow directions. - High level of organizational skills. - Ability to work independently self-motivated and meets timed deadlines. - Ability to follow processes and procedures set forth by the agency. - Ability to problem solve - Strong attention to detail and the ability to work with a high degree of accuracy. - Ability to work with a team. - Ability to communicate professionally, both oral and written. - Ability to build and maintain client relationships. Benefits We Offer: - Competitive Pay Commensurate Upon Experience - Medical, Dental, Vision & Life Insurance - 401(k) and Employee Stock Ownership Plan - Generous Paid Time Off & Paid Holidays - Free Employee Assistance Program - Work/Life Balance - Remote, On-Site & Hybrid Availability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.