GuideWell

Title: Account Management Specialist III (Remote) Location: FL, United States Department: Sales/Marketing Job Description: Description The primary purpose of this position is to provide field service support and coordination to specific assigned groups. To assist with enrollment, implementation, conservation and renewal phases of the sales process. Important To Know - Preference is for the candidate to reside in Tampa, FL or surrounding area - This is a remote position that may require time in office for meetings, trainings, events ect. - Must hold an active Health and Life Including Annuities License What Will You Be Doing Relationship Performance Responsibilities - Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers, per Account Management plan - Achieve an understanding of client’s organization and business processes, both formal and informal - Educate accounts on BCBSF , and other plans when appropriate sales process, products, policies and procedures, assistance in effective implementation and ongoing execution - Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans - Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans manage the coordination of reinsurance and other cross company services when appropriate - Develop and maintain relationships to meet the client’s expectations and requirements. These relationships are with both management and staff positions with a multitude of internal stakeholders - Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products - Provide leadership to various work teams assigned to enrollment functions, Non-Standard Benefit design and administration, and complex issue resolution in order to ensure the effective administration and service to assigned accounts Account Service Performance Responsibilities - Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements - Through the Alliance platform, work with and coordinate with other Blue Partners during the account management and service processes. - Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice - Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes - Coordinate account management to support the BCBSF conservation processes including periodic onsite account meetings with decision makers and other key individuals, as well as employees in multiple locations throughout the country. - Manage resolution of complex account and business issues in collaboration with sales an d sales support staff - Monitor account management to provide value added impact for renewal decision making - Coordinate group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of interpretation and presentation of suggested strategies for wellness initiatives and overall cost savings - Coordinate the complete internal implementation/renewal process for specific assigned inventory\ - Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs in order to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations - Utilize influence, conflict resolution and problem solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities in order to met the unique needs of the accounts - Develop and manage Account Management plan, in partnership with Account Manager towards the profitable renewal and conservation of assigned accounts. Development and Administrative Performance Responsibilities - Manage own personal and professional development - Identify and implement opportunities for improvement with company process and procedures - Identify opportunities to mentor and coach others to achieve results - Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost - Comply with state and regulatory requirements and corporate policies and procedures What We Require - 5+ years related work experience - Related Bachelor’s degree or additional related equivalent work experience - Experience with providing service to large National Multi-state corporations - Demonstrated ability to identify and address complex business issues in person - Superior problem solving, negotiation and influencing skills - Hold an active Health and Life Insurance license - Superior presentation, written, and communication skills Effective change agent Demonstrated skills in customer relations - Significant (50%) travel requirement - Demonstrated ability to learn and work with various blues platforms, plans and complex benefit and contract configurations. - Demonstrated ability to lead multi-functional work groups; demonstrated team/collaborative skills What We Prefer - Knowledge of BCBSF policies and procedures to effectively manage and coordinate assigned general agency sales and service personnel - Professional designations within the insurance industry (e.g., RHU, CLU) - Multi-lingual General Physical Demands - Exerting up to 10 pounds of force occasionally to move objects. - Jobs are sedentary if traversing activities are required only occasionally. What We Offer As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: - Medical, dental, vision, life and global travel health insurance - Income protection benefits: life insurance, short- and long-term disability programs - Leave programs to support personal circumstances - Retirement Savings Plan including employer match - Paid time off, volunteer time off, 10 holidays and 2 well-being days - Additional voluntary benefits available; and a comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Typical Annualized Offer/Hiring Range: $77,600 - $97,000 Annualized Salary Range: $77,600 - $126,100 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Role Description The Sr Vendor Manager is accountable for managing Tier 1 vendor programs and relationships for all functional lines of business to include Clinical/Care Partners and traditional indirect vendor contracts. Tier 1 vendors encompass approximately 100 contracts worth $200M per Sr Vendor Manager. This role partners with the business to focus on developing a program's objectives, strategy and benchmark/scorecard items to ensure vendors meet KPIs. The key responsibilities include oversight of vendor program performance and relationships as well as integration of activities between vendor companies and business partners. The Sr Vendor Manager will ensure resolution of issues and/or implementation of process improvements. Qualifications - 6+ years related work experience. - Related Bachelor’s degree or additional related equivalent work experience. - Contract negotiation experience. - Knowledge of health care industry and business related processes. - Working knowledge of various components of the Medicare business. - Ability to understand and integrate external entities business models with Florida Blue. - Ability to build and maintain strong business relationships. - Analytical and financial acumen, learning agility competency, collaboration skills, integration skills, and project management skills. - Strong written and verbal communication skills. - Ability to interact (with positive results) with a broad spectrum of internal and external individuals and departments. Requirements - No supervisory/management experience required. Benefits - Medical, dental, vision, life and global travel health insurance. - Income protection benefits: life insurance, short- and long-term disability programs. - Leave programs to support personal circumstances. - Retirement Savings Plan including employer match. - Paid time off, volunteer time off, 10 holidays and 2 well-being days. - Additional voluntary benefits available. - A comprehensive wellness program. Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Annualized Salary Range: $92,100 - $149,600 Typical Annualized Hiring Range: $92,100 - $115,100 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. Company Description We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Assistant Digital Marketing Manager supports the Director of Digital Marketing with strategy and execution on Guidewell's digital acquisition platforms. The Assistant Digital Marketing Manager is responsible for prioritizing, coordinating, resourcing, and implementing digital marketing tactics across GuideWell brand websites and other digital assets. - Own the organization and prioritization of incoming requests for the digital marketing team. - Manage webpage creation, maintenance, and optimization within the enterprise content management system. - Partner with segment owners and other internal stakeholders to execute brand and product marketing content on digital channels. - Manage the use of core marketing technology platforms such as Invoca for call tracking. - Monitor and analyze performance using platforms such as Google Analytics and Google Search Console. - Assist other digital marketing team members with digital marketing tasks and projects as needed. - Research and identify technical fixes and opportunities that will drive improved website performance. - Stay up-to-date on ever-changing trends within digital marketing. - Ensure partners, stakeholders, and requestors understand the digital marketing team’s processes and requirements. - Ensure consistency of content, design, imagery, and visual components across GuideWell brand websites. Qualifications - 3+ years related work experience in marketing. - Related Bachelor’s degree or additional related equivalent work experience. - Experience with marketing for digital platforms and associated analytics. - Experience working within a project management platform. - Experience working within a content management system. - Demonstrated familiarity with Google Analytics and Google Data Studio / Looker Studio. - Demonstrated knowledge of digital analytics tools and emerging digital channels. Requirements - Familiarity with HTML, JavaScript, Bloomreach, Word Press, Drupal and/or other CMS platforms. - Experience managing reporting using platforms such as Google Tag Manager (GTM), Power BI, Tableau. - Experience in the consumer health industry. - Ability to multitask and handle meeting deadlines. - Strong decision making, problem solving, and project management skills. Benefits - Medical, dental, vision, life, and global travel health insurance. - Income protection benefits: life insurance, short- and long-term disability programs. - Leave programs to support personal circumstances. - Retirement Savings Plan including employer match. - Paid time off, volunteer time off, 10 holidays, and 2 well-being days. - Additional voluntary benefits available; and a comprehensive wellness program. - Competitive pay and opportunities for incentive or commission compensation. - Regular annual reviews with pay for performance considerations for base pay increases.