Goldman Sachs

Role Description Associate, Product Management with Goldman Sachs Bank USA in Boston, Massachusetts. Reports to Boston, Massachusetts office, may work fully remote from any US location. - Understand how product features operate for a defined area and facilitate the implementation of changes as needed by capturing requirements, socializing with key stakeholders and testing changes prior to a given release. - Research industry trends and features to develop and pitch recommendations for the product roadmap. - Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers. - Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience. - Observe customer feedback to help inform product improvements and user experiences. - Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, and Legal & Compliance. - Work on short and long-term solutions to existing issues. Qualifications - Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Information Technology/ Systems, Computer Engineering, Political Science, International Relations, or a related field. - Three (3) years of experience in the job offered or in a related role. Requirements - Prior experience must include three (3) years in the following: - Support product changes and experiences within a Consumer Credit Card organization. - Authoring technical requirements, user stories and epics using control-driven design principles, with special attention to cross-functional dependencies. - Analyzing quantitative and qualitative data to assess data and effectively size production incident impacts. - Using Microsoft products, including MS Word, MS Excel, MS Visio, and MS Power Point to facilitate business requirements development, data analysis, and implementation of customer remediation activities. - Assist in evaluating existing bank processes for continuous improvement and compiling recommendations for management. - Working with major product management applications including Jira and Confluence. - Using SQL to research impact of product initiatives on customers. - Collaborating cross-functionally with Legal & Compliance using regulatory knowledge of the credit card industry. - Developing robust procedures for testing and production check-outs related to disclosures. - Troubleshooting and solving ongoing issues with Splunk and other internal data tools. Benefits - Annual base salary for this Boston, Massachusetts-based position is $98,400.