Global Charter Services Inc.

• Inbound Call Management: Answer incoming calls promptly and professionally, providing excellent customer service while gathering essential trip details. • Lead Generation & Qualification: Identify potential sales opportunities from inbound inquiries and input accurate information into Zoho CRM and the Buster platform. • Quoting & Sales Conversion: Prepare and deliver accurate quotes for sales opportunities, follow up with customers, and convert quotes into confirmed bookings. • Customer Relationship Building: Maintain friendly, clear, and helpful communication with customers to build trust and ensure a positive experience. • CRM & Technology Use: Utilize Zoho CRM and other company technology platforms to manage leads, track communication, update records, and ensure smooth sales processes and accurate data collection. • Work closely with the Sales Team and Customer Success Team to provide clear details, support customer needs, and ensure successful trip management. • Meet or exceed individual sales goals, response-time expectations, and lead conversion benchmarks, and follow the CRM process. • Work with National Account Executives to assist them in quote to close process. • Work with the Customer Success Team to assist when needed in the quality control process.